Customer Relationship Lead

WHAT YOU’LL DO

Seakeeper Ride changes the way people spend their time on the water. Your team’s mission is to ensure we are striving to be a company that customers want to buy from by managing the customer experience from order receipt to delivery of products! You will provide superb customer service to our partners and ensure a seamless transaction experience for our customers. Seakeeper Ride leverages a network of dealers to service our customers on the water and provides easy-to-use tools for end user self-help. You’ll support our owners, OEM partners, and Dealer network through the following: 

Owning the order to cash process and providing a superior customer experience from order entry to collections to final delivery to customer

Receiving and inputting sales orders into our ERP system (NetSuite)

Ensuring pricing agrees with our contracted rates and orders are shipped based on customer request and availability

Owning the customer record, including set up and maintenance, contract review, reviewing annual pricing updates, alongside discounts and promotions

Preparing quotes, sales orders, and commercial invoices for Seakeeper Ride parts and systems

Sending order acknowledgments, account statements, payment follow-ups, and customer receipts

Ensuring email inquiries submitted to the department are answered in a rapid and professional manner, always within 24 hours or less

Managing A/R collections by reviewing and evaluating delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements

Collaborating with customers to ensure payment and account requirements are met to avoid shipping delays

Assisting 3PL with collecting and storing freight forwarder preferences for customers

Following the shipment from order entry to delivery, assisting in all logistics including clearance or delivery issues

Scheduling LTL, Airfreight and container shipments as needed – completing required documentation for shipping

Leading continuous review for process improvement and automation, and driving implementation cross functionally

Providing continuous follow-up and communication with Seakeeper customers

Assisting in communications to the sales team on sales targets and backlog

Effectively multi-tasking responding to customer requests and reprioritizing daily tasks

WHAT YOU NEED TO SUCCEED

Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other things you’ll need to succeed. 

MUST-HAVES

2-4 years of related experience working in a customer service-related role

Bachelor’s degree in business or a related field

Experience working in a fast-paced, high-volume, or start-up environment

Experience managing a high volume of emails and meeting 24-hour turnaround deadlines for responses

Demonstrated proficiency in Microsoft Office products, specifically Excel

Ferocious attention to detail with the ability to sort through data to identify and understand the root cause of any discrepancies

Strong verbal and written communication skills

NICE-TO-HAVES

Experience using NetSuite

MORE YOU’LL WANT TO KNOW

You’ll be based in our Ft. Myers, FL location 3 days a week.

You’ll report to the Director of Sales Operations

YOUR TEAM

Our Customer Relationship Lead is part of a passionate group of individuals with widespread skills within our Seakeeper Sales & Service team. We all wear many hats and work together to accomplish a range of responsibilities. We’re looking for a versatile team player who wants to learn and grow within Seakeeper, finding their own niche to command ownership within the department.

WHY YOU’LL LOVE IT HERE

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get! We move quick and if there is something that can be improved upon, we jump on it.

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Seakeeper Ride, a Vessel Attitude Control System, eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone on board.

Seakeeper was founded in 2008, growing from a start-up operation to the worldwide leader in stabilization thanks to its popular line of gyrostabilizers. Seakeeper Ride launched in 2022 and is the first product deviation from that line, bringing the magic of Seakeeper to boats while underway. There’s a long runway of growth ahead as more and more OEMs adopt Seakeeper Ride as standard equipment and we work to make aftermarket refits a reality.

Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!

Sign up to receive email updates about Seakeeper’s current open job opportunities: www.seakeeper.com/job-sign-up

Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.