Customer Relationship and Tariff Manager

LextorahLDS

Lagos, , Nigeria permanent

Posted: April 4, 2013

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Quick Summary

Develop pricing structure for products/services, manage customer relationships, and deliver excellent customer service to drive business performance.

Required Skills

Customer Service CRM Tools Customer Analysis Market Structure Commercial Focus Market Research Data Collection Sales Reporting Tariff Stakeholder Communication

Job Description

The role:

Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.

Functions:

• Coordinate customer service representatives to effectively deal with enquiries and complaints
• Build and develop relationships with customers; deploy appropriate CRM tools
• Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty
• Develop the pricing structure for products and services
• Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved
• Conduct market research and collect data regarding energy consumption trends
• Coordinate pricing analysts in conducting research and analysis to guide pricing
• Study sales reports gathered from market to guide pricing model
• Establish and maintain effective communications with various tariff stakeholders
• Adjust/change the pricing structure as required

Requirements:

• Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline
• An MBA or relevant Masters degree will be an added advantage
• Minimum of 8 years marketing and pricing experience desirable
• Must have excellent understanding about the pricing dynamics of energy markets
• Must have excellent understanding about statistical or mathematical models for pricing

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