Customer Relations Officer

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

The Team

WorkAbroad (WA) is the leading job portal for aspiring Overseas Filipino Workers (OFWs). For the past 20 years, we have been committed to improving accessibility to overseas jobs for Filipinos, with great prioritization of their safety - all jobs advertised on our site are approved by the Department of Migrant Workers (DMW, formerly POEA). SeamanJobsite (SJ) is a sub-brand of WorkAbroad that focuses solely on the sea-fairing workforce. Both WA and SJ are fully owned by SEEK.

At WorkAbroad, we value our culture and the way we work together to get stuff done. You will work with a group of hardworking, fun, and caring people who will support you to have meaningful and purposeful career.

Our dedication to fostering a work environment where people feel like they’re making a difference every single day has helped us maintain a leading job portal in the Philippines. In other words, people like to come here - and we’re proud of that!

The Role

The Customer Relations Officer works closely with our Sales Lead and will serve as a critical quality assurance and customer success professional responsible for maintaining high standards of job advertisement quality, optimizing ad performance, maximizing service utilization among agency partners, and ensuring seamless sales order processing. This role combines quality control, customer education, performance optimization, and operational excellence to drive superior customer experiences and business outcomes.

What You’ll Gain:

• You'll develop exceptional skills in quality assurance and compliance management, learning to maintain 100% accuracy standards while working under tight deadlines. This experience in systematic quality control processes is highly transferable across industries and will make you valuable in any organization that prioritizes operational excellence.
• You'll gain comprehensive experience in customer relationship management, learning how to drive engagement, resolve issues proactively, and turn customer insights into business improvements.
• Working with performance metrics, quality control percentages, and utilization rates will strengthen your analytical skills and ability to use data to drive business decisions. You'll learn to translate numbers into actionable strategies for improvement.

Your day-to-day will include:

• Acting as the primary guardian of job advertisement quality, conducting comprehensive quality checks on 100% of job ads within strict turnaround times. This involves educating agency partners on quality job ad standards, ensuring perfect alignment between job ad content and approved documentation, and maintaining exceptional quality control accuracy rates. The role requires meticulous attention to detail and a deep understanding of quality job ad policies to achieve complete compliance.

• A significant portion of the role focuses on driving continuous improvement in job ad performance through systematic review and analysis. The officer conducts thorough evaluations of job advertisements and applications, utilizing callout matrix guidelines to provide quality recommendations that enhance recruitment effectiveness. They serve as a proactive customer advocate, ensuring agencies receive anticipatory service that positions the platform as the preferred recruitment medium over competitors.

• Managing relationships with subscribed agencies, ensuring active job posting engagement and optimal platform utilization. This involves regular monitoring of posting activities, identifying inactive accounts, and implementing targeted interventions to re-engage dormant agencies. The role requires strong relationship management skills to maintain high levels of customer satisfaction and platform adoption.

• Working in close collaboration with the Sales team, the officer drives utilization of the complete service portfolio, including non-job posting products and services. This involves customer education on system maximization, proactive communication about available packages, and strategic promotion of value-added services. The role includes participating in process improvement initiatives and sharing customer insights with upper management to drive operational enhancements.

• Ensuring flawless execution of sales order processing, maintaining perfect accuracy in order activation and documentation management. This includes verifying payment details, activating orders within specified timelines, and managing the prompt distribution of order documents. The role demands exceptional organizational skills and attention to detail to maintain operational efficiency.

• Strong attention to detail with the ability to uphold high-quality standards.
• Excellent communication and relationship management skills.
• Analytical thinker with strong problem-solving abilities.
• Proactive and customer-focused, always looking for opportunities to improve performance and satisfaction.
• Organised and efficient, able to manage multiple priorities and tight timelines.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050.