Customer Relations Manager

Customer Relations Manager

Company:

The Boeing Company

The Boeing Company is looking for a Customer Support and Regional Support Manager to join the Customer Relations group in Renton, WA or Seal Beach, CA.  The ideal candidate will have the ability to find solutions that prioritize our customers’ needs; effectively using collaboration skills, resilience and strategic thinking.  Customer Relations operates at a fast-pace to deliver world class customer service to internal and external partners and customers. 

Customer Relations is dedicated to providing a premiere Customer Experience. We create innovative and customized environments which maximize the Boeing team’s ability to focus on maintaining and enhancing customer relationships while achieving key business objectives. To accomplish this, we stay alert to identifying customer needs and relative industry trends while building a service-oriented organization comprised of individuals who are willing to team, learn and coach.

Position Responsibilities:

• Leads and inspires employees on the Customer Support and Regional Support Specialist teams to achieve individual and team performance metrics and development goals
• Candidate will serve as part of the Customer Relations leadership team, which creates long term strategy and objectives for the group
• Leverages Boeing’s complexity to eliminate cross-functional overlap and inconsistent support
• Develops and sustains productive relationships with organizations providing support to Customer Relations and Sales
• Partners with the leadership team to ensure sufficient onsite support for customer engagements regarding these teams
• Removes roadblocks affecting task completion for Customer Relations team members
• Reviews project execution plans, makes appropriate adjustments and resolve issues

Boeing First Line Leader Assessment: To be considered for this role you will be required to complete an assessment as a part of the selection process. Failure to complete this assessment will remove you from consideration.

Basic Qualifications (Required Skills/Experience):

• Bachelor's Degree or higher
• This manager position requires you to have a minimum of one year of leadership experience (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR completion of the Boeing internal course “Exploring Leadership.”
• Experience using Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to travel up to 20% of the time (domestic and international)

Preferred Qualifications (Desired Skills/Experience):

• Ability to work off-hours including evenings and weekends
• Proven track record of success executing against project deliverable and long-term objectives
• Experience analyzing data to uncover opportunities for added workgroup efficiencies

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $118,150 - $159,850

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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