Customer Relations Float - PRN

Job Summary

This position greets patients, assembles, interprets, analyzes, and enters patient financial and demographic data in the computer. Provides general office support with a variety of clerical activities and related tasks. The clerk will be responsible for answering incoming calls, directing calls to appropriate associates, flow of correspondence, requisition of supplies as well as additional clerical duties.

Reports to: Customer Relations Supervisor

Hourly range: $21.09-$37.10 (does not include overtime or bonuses which are not guaranteed)

Essential Job Functions

Greets patients/families promptly and courteously as the patient arrives at the hospital. 

Answers the telephone, provides requested information or takes messages, and directs caller to appropriate personnel.

Provides interpretation of forms to be signed upon admission including patient rights and living will questions.

Reviews all patient forms for completeness, accuracy, and appropriate signatures.

Collects deposits and/or co-pays according to established guidelines.

Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.

Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.

Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.

Provides support to all members of the customer relations team.

Provides support to financial counseling and patients with financial questions as needed.

Providers scheduling for radiology and surgery scheduling on an as needed basis.

Other duties as assigned.

Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.

Minimum Requirements

Education: High School diploma or its equivalent.

Certification, Licensure: Not applicable

Experience, Training, Knowledge: Minimum of one (1) to two (2) years experience as an admissions clerk or in Health Information Services in a hospital setting or on the job training.

Physical Requirements:

This position requires lifting, carrying, pushing, and/or pulling up to ten (10)+ pounds. Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day. Sensory and communicative activities including: hearing seeing and speaking to be able to carry out essential job functions.

Working Conditions/Environmental Exposures

Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts.  Protective clothing/equipment may be necessary.

Animas Surgical Hospital offers a competitive benefits package including but not limited to: health, dental, vision, & life insurance. 401k with employer matching

Animas Surgical Hospital is a drug free workplace and performs a pre-employment alcohol and drug screen which includes marijuana.

ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS– Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP)
for Healthcare Personnel

 Hepatitis B- Lab evidence of immunity to Hepatitis B or three doses Hep B vaccine at appropriate intervals

Influenza- mandatory from November 1st through March 31st each year

Measles, Mumps, and Rubella - Lab evidence of immunity to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination

Varicella (chickenpox) - Lab evidence of immunity to Varicella or 2 doses of Varicella Vaccine

Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization

Tuberculosis Screening- All new-hires undergo a two-step TB skin test

* VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK*