Customer Relations & Accounts Receivable Lead

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

 

The Customer Relations & Accounts Receivable Lead is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with the Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Lead is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Oversees the daily application of cash and makes adjustments to ensure adequate coverage and correct procedures are followed.
• Resolves escalated cash issues and/or unique, complex payment application requests.
• Monitor and resolve the unapplied cash
• Manage credit card customers, their open AR and payments
• Post and reconcile daily cash
• Post and complete intercompany bank transactions to the general ledger
• Lead the reconciliation and integration of future acquisition receivables
• Address cash application questions and discrepancies timely
• Communicate with internal and/or external customers
• Act as a resource for other functions within AWP to grow the business
• Provide training and support as requested
• Establish and maintain effective and cooperative working relationships with customers
• Perform other duties and/or special projects as assigned

 

 

• High school diploma or GED required
• 1-3 years AR/Billing experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills – ability to understand specific needs of customers
• Excellent organizational skills – ability to read and understand instructions, plans and maps of work zone locations in multiple jurisdictions
• Outgoing & assertive personality – ability to secure additional business
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Experience with Microsoft Great Plains and Salesforce software preferred

WHAT YOU WILL LIKE:

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity
• Salary range is $53k-65k.

• Hours of operation are M-F, 8 a.m.- 5 p.m.
• 40-hour work week
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• While performing duties of this job, the employee is regularly required to talk or hear
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms

 

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.