Customer Reference Specialist (Contract)

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is seeking a Customer Reference Specialist (Contract) to join our Marketing Team and help build a world-class customer advocacy engine. You’ll partner closely with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference request desk, produce compelling customer stories, coordinate speakers for events, and drive reviews and social proof— turning customer proof into stories that move markets and bringing measurable outcomes to life.

You will:

• Reference Desk

• Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.

• Maintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.

• Storytelling and content production

• Assist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets

• Coordinate interviews, compile notes, draft briefs, manage reviews/approvals, and track status through publication and enablement hand‑off.

• Coordinate with creative vendors and internal teams on video shoots and design deliverables (briefs, schedules, releases).

• Events, Launches, and Social Proof

• Recruit and prep customer speakers for Glean events (ie. Glean:LIVE), webinars, and executive programs (ie. Customer Advisory Days).

• Programmization

• Maintain dashboards and trackers; report on requests fulfilled, stories in‑flight, coverage by industry/segment, and outcomes.

About you:

• Basic Qualifications

• 1–2 years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.

• Excellent project coordination, organization, and attention to detail across multi‑stakeholder projects.

• Strong interviewing and writing skills; able to turn raw inputs into clear, outcome‑driven narratives.

• Confident, concise communicator with internal and customer stakeholders.

• Tool fluency: Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.

• Preferred Qualifications

• Experience coordinating video productions or working with creative vendors

• Comfort with AI/LLM product concepts and enterprise AI Agents use cases.

• Light analytics skills for pulling, QA’ing, and presenting program metrics.

Location:

• This role is remote or hybrid out of one of our offices (SF, Palo Alto, Nashville, NYC)

Compensation:

The standard hourly rate for this position is $50.00 - 60.00 per hour. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.