Customer Quality Engineer_DCCC
BoschGroup
Posted: March 30, 2026
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Quick Summary
A Customer Quality Engineer in Changzhou, China is responsible for ensuring prompt response to customer quality complaints and conducting on-site investigations, with a focus on identifying root causes and proposing effective corrective actions.
Required Skills
Job Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
Customer Complaint Handling & Analysis
-Responsible for handling customer quality complaints, ensuring prompt response and conducting on-site investigations.
-Lead root cause identification and analysis, proposing effective short-term containment and long-term corrective actions.
-Maintain clear communication with customer technical and quality teams to ensure smooth problem resolution and foster strong customer relationships.
 
Quality Report Writing & Improvement Promotion
-Lead and compile detailed 8D reports, ensuring logical clarity, accurate root causes, and effective, closed-loop corrective/preventive actions.
-Track the implementation of corrective actions, verify their effectiveness, and drive the roll-out of these measures across relevant departments or production lines.
-Regularly analyze customer complaint data to identify quality trends and common risk points.
 
Internal Quality Issue Support & Process Optimization
-Proactively support the investigation and analysis of internal quality issues
-Identify weaknesses in existing quality management processes based on experience gained from handling both internal and external quality issues.
-Propose specific suggestions for process optimization, standard improvement, or tool enhancement to drive the continuous improvement of the internal quality system.
 
Cross-departmental Collaboration
-Work closely with departments such as R&D, Production, Engineering, Purchasing, Service, Application and Sales to collectively resolve quality issues and prevent recurrence.
Education & Experience
- Bachelor's degree or above in Mechanical Engineering, Hydraulics, Mechatronics, Automation, Quality Management, or related fields.
-Minimum 2 years of work experience as a Quality Engineer, Process Engineer, or similar role in manufacturing. Candidates with experience in the hydraulics or automotive components industry are preferred.
-Extensive hands-on experience in writing 8D reports and leading the resolution of complex quality issues.
-Familiar with ISO 9001, VDA 6.3
Competency Requirements
-Strong Problem-Solving Skills: Proficient in using quality analysis tools such as QC Seven Tools, 5Why, Fishbone Diagram, etc.
-Excellent Communication & Coordination Skills: Able to communicate clearly and professionally with internal and external customers, with good coordination and negotiation abilities.
-Strong Resilience: Capable of adapting to a fast-paced, multi-task environment for handling customer complaints.
-Solid Documentation Skills: Able to independently write professional and precise technical reports and improvement proposals.
-Good English reading and writing skills. Proficiency in reading English technical documents is required. Fluent spoken English is preferred.
Special Requirements
-Willingness for Frequent Business Travel: Required to travel frequently to customer sites (including but not limited to major OEM plants and key customer locations) based on complaint handling needs.