Customer Protection Specialist (Maternity Cover)

About Playtech                                    

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?  

Playtech Managed Services is looking for a responsible and communicative Customer Protection Specialist (Maternity Cover).

Your influential mission. You will... 

• Respond to customer inquiries via phone, email, or chat, ensuring accurate collection of required client information.
• Handle tasks related to money laundering prevention, social responsibility, responsible gambling, and customer protection with the highest priority.
• Analyze customer profiles to ensure proper account management and compliance.
• Generate and review reports on key performance indicators to measure success in the Customer Protection function.
• Collaborate daily with the Compliance and Risk teams to resolve cases involving Source of funds, customer vulnerability, limit adjustments, and safer gambling practices.
• Maintain accurate and timely updates to customer accounts.
• Stay informed on best practices and regulatory requirements in Customer Protection.
• Escalate significant customer feedback or information that could lead to complaints, disputes, litigation, or potential business loss.

Components for success. You... 

• Demonstrate a strong proficiency in English.
• Possess strong knowledge of the iGaming/Online Gambling industry.
• Are familiar with responsible gambling and customer protection principles and practices.
• Have at least 6 months of proven experience as an employee at the company.
• Are a resourceful and communicative team player with excellent multi-tasking and problem-solving skills.

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.