Customer Portal Support Specialist

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We are looking for a highly motivated and detail-oriented Customer Portal Support Specialist to join our growing regional team. This role is pivotal in ensuring that Sales teams can focus on growth while clients experience smooth, professional, and timely onboarding, ad accounts creation, Insertion orders, campaign reports, payment management via the new Customer Portal.

As the first line of operational and financial coordination, you will be the bridge between Sales, Finance, Operations and Clients, directly contributing to revenue enablement and customer satisfaction. Your work will ensure that all Portal processes such as onboarding, IO signature management, and cross-hub coverage run seamlessly — making you a key enabler of our commercial success in the region.

What will you be doing?:
• Client Support & Coordination
• Support Sales teams with onboarding of new clients and end advertisers, ensuring all financial, legal, and compliance requirements are met.
• Manage documentation and approvals to ensure clients are set up efficiently without delays.
• 1st line Support advertisers and agencies to use the new Customer portal for onboarding, contractual issues, credit limits, compliance issues, I/O issues, and others.
• Any issues that cannot be resolved by the portal or by the 1st line support will be referred to further 2nd line support such as CSM’s, the portal project management team, and others.
• Manual take over onboarding, I/O, payments, and others in case the Portal is not working.
• Manually check documentation match data provided by customers.
• Help setting up Ad Accounts.
• Check at risk clients with compliance.
• Report regular statistics on issues.
• Recommend improvements to the portal.
• Check documentation and approvals to ensure clients are set up efficiently without delays.

• Operational Excellence
• Provide coverage support for other regional hubs during non-working days (e.g., Fridays in MENA), ensuring uninterrupted client and sales support.
• Maintain accurate records in CRM/ERP systems and ensure data integrity. Collaboration & Reporting.
• Act as a key liaison between Sales, Finance, and Credit & Collections teams to ensure smooth handovers and alignment.
• Track and report onboarding status, bottlenecks, and SLA adherence.
• Suggest improvements to streamline onboarding and operational efficiency.

What you need for this role?:
• Bachelor’s degree in Finance, Business Administration, or related field.
• 1–3 years of experience in Finance Operations, Client Onboarding, or Sales Support.
• A basic understanding of finance and/or compliance is considered an advantage, as it enables smoother collaboration with internal stakeholders, better interpretation of client requirements, and stronger adherence to company policies and regulatory standards.
• Strong organizational skills with the ability to prioritize and manage multiple deadlines.
• Excellent written and verbal communication skills (English; Spanish, Arabic, Turkish are a strong plus).
• Proficiency in MS Excel and CRM/ERP systems (Salesforce, SAP, or similar).
• Detail-oriented, proactive, and comfortable working in a fast-paced regional environment.

What impact you can expect to make in this role?:
• You are the first touchpoint ensuring our clients feel supported and valued.
• Your work directly accelerates revenue by enabling Sales to focus on growth.
• You safeguard business continuity across regions by providing cross-hub coverage.
• You’ll gain unique exposure to both Sales and Finance, making this role an excellent stepping stone for future career growth — whether in Finance Operations, Sales, or Credit & Collections.

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Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck

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