Customer Outreach Specialist
Confidential
Posted: January 31, 2026
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Quick Summary
Customer Outreach Specialist is responsible for engaging with customers to strengthen relationships, gather feedback, and resolve potential issues before they escalate.
Required Skills
Job Description
The Customer Outreach Specialist – DR is responsible for engaging with customers proactively to strengthen relationships, gather feedback, and resolve potential issues before they escalate. This role plays a key part in representing the brand positively, fostering loyalty, and identifying opportunities to improve the overall customer experience. By building direct connections with customers through outbound communications, the Customer Outreach Specialist supports Chai Vision’s values of community-first, customer-obsessed, and efficiency-driven growth across all brands.
Who You Are:
Yare an excellent communicator with strong interpersonal skills
You are comfortable with both outbound and follow-up customer interactions
You have a customer-first mindset and are skilled at problem-solving in real time
You are organized and able to manage multiple outreach campaigns simultaneously
You are proactive and comfortable initiating conversations to build trust and loyalty
You are comfortable engaging with customers in public-facing environments and handling sensitive or negative feedback professionally
What You’ll Do:
Customer Outreach & Engagement
Conduct outbound calls, emails, and messages to connect with customers for feedback, follow-up, or relationship-building
Proactively identify and resolve issues before they impact customer satisfaction
Gather and document feedback to share with relevant departments for improvement
Brand Representation
Represent Chai Vision’s values and brand voice consistently in all outreach efforts
Foster positive relationships by providing personalized and empathetic communication
Promote brand loyalty by offering tailored solutions and ensuring a positive customer journey
Serve as a public-facing representative of the brand when responding to external reviews and feedback platforms
Campaign Management
Support targeted outreach campaigns, including product follow-ups, service satisfaction checks, and special initiatives
Track outreach activities and report on campaign performance and outcomes
Documentation & Reporting
Maintain accurate and detailed records of all outreach interactions in the CRM
Report trends, recurring concerns, and opportunities to leadership for strategic planning
Collaborate with internal teams to close the loop on customer feedback
Documentation & Reporting
Maintain accurate and detailed records of all outreach interactions in the CRM
Report trends, recurring concerns, and opportunities to leadership for strategic planning
Collaborate with internal teams to close the loop on customer feedback
Continuous Improvement
Suggest improvements to outreach scripts, processes, and workflows
Stay updated on product knowledge, promotions, and policy changes to support outreach efforts effectively
Reputation Management & Public Reviews
Monitor and review external customer feedback platforms including Trustpilot, BBB, Google Reviews, Facebook Reviews, and other public review channels.
Respond to negative reviews in a timely, professional, and brand-aligned manner.
Investigate issues raised in public reviews by collaborating with internal teams to understand root causes.
Offer appropriate solutions to resolve customer concerns and repair customer relationships.
Work to convert negative experiences into positive outcomes whenever possible.
Identify recurring themes and trends in public feedback and share insights with leadership to drive improvements.
Location, Type & Hours
Location: Santo Domingo, Dominican Republic, in-office
Job Type: Full-time
Hours: 9 AM – 6 PM
Why Work With Us
Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.
We move fast, collaborate deeply, and give our people the space and support they need to thrive. Along with a culture built on innovation and teamwork, we offer benefits that reward your hard work and fuel your growth.
If you thrive in a fast-paced, creative atmosphere and want to help grow ecommerce brands, you’ll love working here!