Customer Outcomes Specialist

Our mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs. Our groundbreaking approach enables the most innovative technology to reach patients safely and quickly.

Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter. Companies building bleeding-edge medical AI systems choose Scarlet. We are proud to count the world’s best resourced and most ambitious companies building medical AI as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue.

Come help us bring the next generation of healthcare to the people who need it.

Who you are:

• You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.

• You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.

• You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.

• You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.

• Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.

What the job involves:

• Build long-term, trust-based relationships with forward-thinking companies in health tech

• Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.

• Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.

• Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.

• Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.

The Interview Process

• Intro call with Aarzoo (30 mins)

• Round 1: CX team interviews: Rachel (60 min), Steven (30 min)

• Round 2: Founder interviews: James and Jamie (2x30 min)

• Referencing

• Offer