Customer Operations Support 2nd Level (m/w/d)

Bloomwell

Office Frankfurt permanent

Posted: October 8, 2025

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Quick Summary

The job involves providing customer support to customers in the cannabis industry, with a focus on providing excellent customer service and resolving customer complaints in a professional and efficient manner.

Required Skills

Customer Service Communication Problem Solving IT Support POS Systems Time Management Team Collaboration Conflict Resolution Cannabis Industry Knowledge Regulatory Compliance

Job Description

The Frankfurt-based Bloomwell Group wants to redefine the cannabis industry and write a new episode in its history. Their vision is to become the leading hub in a new cannabis ecosystem - both for recreational and medicinal cannabis. We are convinced that it is time to take a new path and move beyond cannabis as a means to relieve discomfort for patients. We believe in cannabis as a statement by people who dare to look within themselves and lead a sophisticated, modern and community-oriented life.

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