Customer Operations Specialist (Marketplace) - Singapore

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What You Will Do

• Own Marketplace Customer Communication: Manage pre-sale and post-sale inquiries across platforms (Amazon, Shopee, Lazada), delivering clear, empathetic, and brand-aligned written support.

• Diagnose & Resolve Technical Issues: Troubleshoot hardware/software concerns through structured written guidance, minimizing unnecessary returns and escalations.

• Protect Marketplace Health Metrics: Handle disputes, feedback, and edge cases carefully to safeguard key account metrics (e.g., defect rate, dispute rate, review impact).

• Manage Reviews & Customer Sentiment: Monitor reviews and feedback, engage dissatisfied customers within platform guidelines, and prevent reputational risks.

• Capture & Structure Voice of Customer Insights: Tag return reasons and recurring friction points, distinguishing between product, logistics, user education, and platform-related issues.

What We Are Looking For

• Marketplace Operations Experience: Prior experience supporting customers within Amazon Seller Central and/or Southeast Asian marketplaces; familiarity with platform policies and metrics.

• Strong Technical Aptitude: Comfortable supporting consumer electronics or hardware products; able to translate complex instructions into simple user guidance.

• Exceptional Written English: Professional-level written communication with strong clarity, empathy, and grammatical precision.

• Structured Problem-Solving Skills: Able to independently diagnose issues, differentiate root causes, and apply sound judgment beyond scripted responses.

• Ownership & Performance Under Pressure: Self-driven, resilient, and capable of maintaining quality during peak sales periods or high ticket volumes.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.