Customer Operations Manager

Distro

Argentina Remote permanent

Posted: May 13, 2026

Job Description

**Customer Operations Manager ** Modalidad: 100% remoto Horario: Lunes a viernes, 8:00 a.m. – 5:00 p.m. (Central Time) Buscamos un(a) Customer Operations Manager responsable de garantizar una experiencia excepcional al cliente y la eficiencia operativa en ecommerce y fulfillment. El rol abarca tres áreas clave: Customer Support, Order Management y Reporting. Responsabilidades principales:

Gestionar la comunicación con clientes vía email de forma clara, profesional y oportuna. Resolver temas relacionados con órdenes, envíos, devoluciones, daños, reemplazos y cambios. Procesar reembolsos, devoluciones, descuentos y gift cards. Administrar pedidos ecommerce y mayoristas de inicio a fin. Monitorear órdenes pendientes, envíos parciales, retrasos y backlog. Coordinar envíos internacionales y modificaciones de órdenes con partners logísticos. Mantener dashboards, trackers y reportes operativos actualizados. Dar seguimiento a KPIs y métricas de desempeño diario.

Requisitos: Experiencia en Customer Operations, ecommerce, fulfillment o servicio al cliente. Fuerte organización y atención al detalle. Experiencia gestionando órdenes (backorders, envíos parciales e internacionales). Manejo de dashboards, trackers operativos y reportes KPI. Inglés avanzado (casi nativo), escrito y hablado. Licenciatura en Marketing o carrera afín. Capacidad de trabajar de forma remota e independiente. Mentalidad analítica, resolución de problemas y enfoque en el cliente.

Plus:

Experiencia con Shopify. Conocimiento de herramientas de IA (ChatGPT, Claude, Gemini). Experiencia con 3PL o partners de fulfillment. Interés en mejora de procesos y optimización operativa.

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