Customer Operations Engineer

Wanna join the adventure?

COEs ensure exceptional customer experiences throughout Loft mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders, you'll develop and deploy missions within the Loft framework, refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs. COEs excel in software development, testing, space operations, and solutions engineering, driven by a commitment to delivering outstanding customer satisfaction.

About This Role::
• Serve as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations
• Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
• Improve Cockpit functionality as a developer through implementation improvements and automation
• Help translate feedback from customers into a Cockpit's feature roadmap

Must Haves::
• Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test
• Exposure to both ground software and flight software (note: you will not be expected to write flight software)
• Experience writing software scripts in Python
• Exposure to Docker containers as well as general DevOps exposure
• Preferred: Experience with GNC / Orbits
• Nice to haves: GraphQL, UI Design

Nice to Haves::
• Exposure to Docker containers as well as general DevOps exposure
• GraphQL, UI Design
• Experience operating systems at scale

Some of Our Awesome Benefits::
• 100% company-paid medical, dental, and vision insurance option for employees and dependents
• Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
• 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
• Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
• 401(k) plan and equity options
• Daily catered lunches and snacks
• International exposure to our team in France
• Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
• Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
• Off-sites and many social events and celebrations
• Relocation assistance when applicable

*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.

Who We Are

Loft: Space Made Simple.

Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.

We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.

With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.

As an international company your resume will be reviewed by people across our offices so please attach a copy in English.