Customer Operations Coordinator (Remote – PH | Graveyard Shift)
That1detailer
Posted: March 17, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
Customer Operations Coordinator in the Philippines assists with daily job tracking, compliance checks, and customer support coordination while maintaining accurate performance records.
Required Skills
Job Description
🔑 Key Responsibilities
• Job Monitoring: Track daily technician assignments and job progress via our dispatch system
• Compliance Checks: Ensure each job includes required photos, warranty submissions, and uniform compliance
• Daily Reporting: Send clear Slack summaries of completed jobs and team performance
• Customer Support Coordination: Help with billing follow-ups, reminders, and scheduling issues
• Issue Flagging: Proactively spot incomplete tasks or missed SOP steps and escalate as needed
• Performance Tracking: Maintain logs of wins, issues, and feedback for team performance reviews
• Cross-Team Support: Coordinate with HR, Success, and Ops teams to improve field operations
• Documentation: Keep checklists and status trackers updated and organized
🎯 What We’re Looking For
• 1+ year experience in dispatch, operations, or customer support
• Excellent written communication (English)
• Confident using Slack, Google Sheets, and cloud tools
• Strong follow-through and checklist mindset
• Bonus: Experience in remote ops, service teams, or startup environments
• Must be comfortable working graveyard shifts (PH time)
• This is a full-time role and requires availability for weekend coverage as needed.
💻 Remote Work Requirements
Applicants must use their own personal equipment and internet connection. We'll ask about:
• Laptop/PC specifications
• Backup internet (e.g. pocket Wi-Fi)
• Backup power source (UPS, inverter, etc.)
• Shift availability
🎁 What’s in It for You?
• Starting at $600/ month Final offer may vary based on skill set, relevant experience, and readiness to own the role
• Raise opportunities for high performers.
• Long-term, remote-first role with growth into senior operations positions
• Tight-knit, process-driven team culture
•
Sounds like you? Send your applications here