Customer Onboarding & Support Associate

Customer Onboarding & Support Associate

About Us:

We are a fast-growing AI company building next-generation solutions for businesses worldwide. As an early team member, you’ll have the opportunity to wear multiple hats, work directly with leadership, and help shape how our customers experience our products.

Salary:PHP 45,000 to PHP 55,000/mo

Schedule:8am to 5pm Pacific Time (Night Shift Philippine Standard Time)

What You’ll Do:

Customer Onboarding & Success
Guide new customers through setup, onboarding, and best practices.
Hop on video calls, phone calls, and live chats to ensure smooth adoption.
Proactively follow up with clients to ensure satisfaction and retention.

Sales & Growth Support
Join virtual demo calls and assist in closing deals.
Manage the sales pipeline using our CRM and ensure all deals and associated data are properly handled
Be the primary point if contact for company looking to get started
Handle inbound/outbound calls and emails with professionalism and energy.
Identify upsell and cross-sell opportunities through client interactions.

Customer Support
Reply to customer tickets, emails, and calls quickly and clearly.
Create and maintain help center articles, FAQs, and documentation in HubSpot Support.
Troubleshoot customer issues and coordinate with internal teams for resolution.

Content & Creative
Create simple graphics, support content, or walkthrough videos using tools like Canva or Loom.
Develop resources (playbooks, guides, training material) that make the customer experience smoother.

Ad Hoc & Team Support
Support the leadership team with ad hoc projects and operational tasks.
Jump in wherever needed in a fast-paced startup environment.

Who You Are
Detail-oriented, organized, and relentless about follow-through.
Hungry, hardworking, and eager to grow in a high-intensity startup environment.
Deep interest in AI, SaaS, and emerging technologies.
Comfortable speaking with clients on the phone, video calls, and in person.
Excellent written and spoken English; confident, clear communicator.
Tech-savvy and a fast learner with tools like Google Workspace, HubSpot, Slack, and task/project management software.
Bonus: experience with prompt engineering, AI tools (e.g. ChatGPT, Claude, MidJourney, etc.), or SaaS support/onboarding.

Requirements
Bachelor’s degree (any discipline).
1–3 years of relevant experience in SaaS, customer success, support, or sales. Exceptional fresh grads will be considered.
Based in Manila, with willingness to work flexible hours to match international clients.
What We Offer
Competitive compensation (base salary + performance incentives).
Opportunity to be an early employee in a fast-growing AI company.
Steep learning curve in AI, SaaS, and startup operations.
Dynamic, supportive team culture with direct mentorship from founders.
Career growth opportunities in Customer Success, Sales, and AI Product.