Customer Onboarding Specialist

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in Kuwait. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..

What Will You Do❓

• Project Ownership: Manage the end-to-end delivery of new client projects, ensuring all milestones are met with precision and speed.
• Menu & System Configuration: Lead the technical setup, including custom menu configurations and platform tailoring to meet specific client business needs.
• Integration Management: Coordinate and execute the setup of third-party integrations, ensuring a seamless data flow between the customer’s tech stack and our platform.
• The Focal Point: Serve as the primary point of contact for the customer during the onboarding phase, acting as the bridge between their requirements and our internal capabilities.
• Scheduling & Coordination: Masterfully handle high-volume appointment scheduling for training sessions, discovery calls, and technical reviews.
• Journey to 100%: Track and drive adoption metrics, ensuring the customer isn't just "set up," but is actively utilizing every feature relevant to their success.

What Are We Looking For❓

• Service Delivery Excellence: A natural flair for hospitality and service; you don't just close tasks, you create positive experiences.
• High-Stakes Time Management: The ability to juggle multiple complex onboardings simultaneously without letting a single detail slip through the cracks.
• Task-Oriented Mindset: You are motivated by "getting it done." You thrive on checklists, deadlines, and clear deliverables.
• Communication Mastery: You can translate "tech-speak" into plain English for customers while providing clear, actionable feedback to our internal teams.
• Collaborative Spirit: Comfortable working in the "grey area" between Customer Success and Professional Services to ensure a smooth handoff.

Who Will Excel❓

• Experience: 1-2 years in a customer-facing implementation, onboarding, or project management role.
• Tech Savvy: Familiarity with API integrations, SaaS configurations, and CRM tools.
• Organization: Proven track record of managing project timelines and meeting KPIs.

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Requirements:
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