Customer Onboarding Project Manager - Mid Market

The role of a Customer Onboarding Project Manager - Mid Market you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our mid-market/enterprise clients. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value.

Beyond deployment, the Onboarding Project Manager - Mid Market plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps mid-market/enterprise clients maximize the return on their investment and build a foundation for sustained growth with our platform.

• This position will be hybrid: M/T/W in office required and Th/F are optional WFH

• Reports to: Manager of Onboarding

What You Will Own

• Develop and manage relationships with customers throughout the implementation process.

• Manage a portfolio of customers in various stages of implementation.

• Act as the project manager/point contact for each customer.

• Keep the customer informed throughout the process and set clear expectations.

• Teach and train customers how to maximize the value of the Weave platform.

• Provide a five-star customer experience with each customer.

• Triage, troubleshoot and prioritize issues as they arise during implementation.

• Coordinate with adjacent teams on all tasks related to onboarding.

• Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.

What You Will Need to Accomplish the Job

• Professional Experience:

• 2 years of project management or implementation experience, working in a customer-facing role

• General Networking and VoIP knowledge and technical troubleshooting experience.

• Hands-on experience with CRM tools (Salesforce, HubSpot, etc.).

• Critical thinking and advanced problem solving skills.

• Ability to work in a fast-paced, KPI-driven environment.

• Ability to prioritize and manage a pipeline of projects.

• Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation).

• Strong technical aptitude.

• Customer Centric.

What Will Make Us Love You

• Bachelor’s degree preferred.

• Project management experience and/or PMP certification.

• Self-motivated, Proactive, Highly organized.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.