Customer Onboarding Program Support

Spur Reply, part of the Reply Network, is a leader in go-to-market consulting. Our mission is to turn every interaction our clients have into a go-to-market advantage. We are a consultancy whose objective is to drive results that matter. As the leading authority on go-to-market solutions, we act as an extension of our client teams, providing the support, tools, and strategies to achieve important outcomes. If you tackle challenges with unmatched persistence and believe learning is critical to ongoing growth, we want you on our team.  

This role of Customer Onboarding Program Support is an opportunity to join our Audience Engagement service line in a temporary position. You will support the client by enabling cross-functional collaboration, organizing and consolidating customer tracking and reporting, supporting partner strategy and onboarding, and facilitating deployments and onboarding for emerging technology in Private Preview and Public Preview.

Responsibilities:
• Coordinate and lead regular cross-vertical and inter-team meetings to accelerate onboarding initiatives
• Meet with vertical leads regularly to consolidate and organize customer tracking for Private Preview and into Public Preview
• Develop consolidated and consistent rhythm of business for tracking, onboarding, and reporting on customers, ultimately pushing for automated solutioning through ADO
• Facilitate communication across customer success, product management, engineering, and customers to ensure alignment across onboarding priorities, feedback loops, and delivery timelines
• Coordinate onboarding in partnership with cross-functional teams for new and existing Private Preview customers
• Maintain and organize digital repositories (Teams/SharePoint, OneNote) for business assets, process documentation, and meeting materials
• Coordinate and execute event planning and logistics, including communications, presentation decks, and seamless event experiences
• Analyze reporting, track sales cycle activities and actions, and collect insights to identify challenges, trends, and opportunities for business improvement

Minimum Requirements:
• A Bachelor’s degree in Marketing, business operations or equivalent degree
• Required client facing professional services experience
• Advance experience with Microsoft suite

About Reply
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

The base compensation range for this full-time position is between $60 - $70 an hour. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and, as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process.

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at [email protected]. Visit our website at www.reply.com to learn more about our open roles.