Customer Onboarding Officer - German market 🇩🇪

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

The position is located in Belgrade, but also remote-friendly anywhere from Serbia.

Join our Customer Care and Onboarding team of +100 people where you will manage a portfolio of German Qonto business customers. Your primary role is to assist entrepreneurs in seamlessly opening accounts and incorporating their new companies. Your responsibilities will include:

👩‍💻🧑‍💻As a Customer Onboarding Officer 🇩🇪 at Qonto, you will

• Conducting Know Your Business (KYB) Verification: Collect and meticulously review incorporation documents to ensure the legitimacy of the business. This involves validating the company's registration details, ownership structure, and operational information.
• Performing Know Your Customer (KYC) Checks: Obtain and verify identification documents, such as passports, from legal representatives and Ultimate Beneficial Owners (UBOs).
• Streamlining the onboarding experience: Collaborate with cross-functional teams to enhance the account opening experience, making it as smooth and efficient as possible for new clients.
• Guiding clients through the onboarding process: Provide clear and supportive guidance to clients throughout the account opening and company incorporation process.

🤔 What you can expect

• An interesting international environment with teammates from around the world
• A supportive team that helps each other to be the best they can be
• New ways of working and continuous improvement methods
• Hands-on culture, take on responsibilities and decision-making.
• Option to work remotely anywhere from Serbia

🤝 About your future manager
• Mirela started as Customer Relationship Manager and grew into a Customer Onboarding Lead role.
• She fosters transparent communication, decisive leadership, and a results-oriented culture, effectively aligning team efforts with organizational objectives.

🏅About You

• Experience: You have experience in customer support.
• Customer-centric: You show empathy, and you are able to adapt your speech according to your customers' needs.
• Goal-oriented: You strive to achieve your daily targets.
• Communication skills: You have excellent oral and written skills.
• Mastery: You excel in using SaaS tools (Intercom, Zendesk, Jira).
• Languages: You are bilingual in German, and have a good level of English.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- Meal vouchers;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.

💬 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

Find more information about our interview process on our careers website.
On average, our process lasts 20 working days, and offers usually follow within 48 hours 🤞

To learn more about us:
Qonto's Blog | Finextra | TechCrunch

To know how your personal data will be processed during your application process or to request its deletion, please click here.