Customer Onboarding Manager

Why join us?
We’re a global tech company, just not the kind you’re picturing.
Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast .

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Solutions & Implementation team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality, and operational outcomes. You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You’ll use your exceptional communication skills to work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding the needs and expectations of our customers.

How you will spend your time: :
• Develop and deliver onboarding plans for each customer, aligning with Sales, Product & Customer Success on their goals, timelines and unique needs.
• Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success.
• Project manage multiple customer implementation projects simultaneously.
• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success.
• Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture.
• Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks.
• Partner closely with Sales, Product, and Customer Success Managers to ensure a seamless handoff post-onboarding, providing context and insights to maintain customer momentum.
• Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows.

About You::
• 3+ years experience implementing software, consulting, or project management, ideally in a SaaS environment.
• Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives.
• Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment.
• A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate.
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
• Ability to actively listen, understand customer pain points, and take action.

Preferred::
• A project management qualification; ideally Agile, or Waterfall Experience using and navigating tools like Jira, Salesforce, or other project management tool.
• A passion for experimenting with AI tools to support productivity and quality of work.
• Experience leading enterprise level customer onboarding projects.

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

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To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.