Customer Onboarding Manager

We’re Changing the Rentals Industry

We’re a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.’s largest rental marketplaces, Rentable has since expanded its portfolio to include two high-growth products: Daylight, our Revenue Management solution, and Explore, our analytics and portfolio intelligence platform.

We’re a 100% remote team of 100+ employees across the U.S. We operate on a strict no a**holes policy and have built a community of high-performing people who take our work seriously but not ourselves.

While we’ve raised $30MM+ from world-class investors, we’re profitable, well-capitalized, and have an indefinite runway. We pride ourselves on achieving rapid growth without burning capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

As an Onboarding Manager – Daylight, you’ll lead high-impact implementations of Rentable’s revenue management platform and help define how Daylight onboarding operates at scale. You’ll manage each engagement from kickoff through go-live and transition to Customer Success, ensuring customers achieve time-to-value quickly and confidently.

Daylight is a technically complex product that sits at the center of a customer’s pricing and operational workflows. This role requires a higher-level operator who can navigate product nuance, guide customers through data and configuration decisions, and build repeatable onboarding processes as we grow. You’ll serve as a trusted advisor for customers and a key internal partner to CS, Product, and Support, shaping the onboarding playbook as the function matures.

Responsibilities

• Own and lead end-to-end onboarding for new Daylight customers, from project kickoff through go-live and handoff to the CSM, ensuring a smooth, high-confidence launch.

• Drive technical and operational readiness, guiding customers through data validation, configuration, integrations, and platform setup required for revenue management workflows.

• Act as a senior subject matter expert on Daylight and multifamily revenue management concepts (pricing strategy, comps, occupancy/availability dynamics, constraints, seasonality, etc.).

• Design, build, and refine scalable onboarding processes—templates, milestones, documentation, enablement artifacts, and customer best practices.

• Identify recurring friction points in implementation and partner with Product/Support/CS to resolve root causes and improve the customer experience.

• Manage multiple complex implementations simultaneously, coordinating stakeholders across customer teams and Rentable functions.

• Set clear expectations and timelines for customers, proactively surface risks, and keep projects moving to completion.

• Support internal teams with Daylight expertise, including troubleshooting, playbook contribution, and internal enablement.

• Track onboarding progress and outcomes in CRM/project tools, using data to improve performance and forecast capacity.

Qualifications

• 6+ years in SaaS onboarding/implementation, customer success, or customer-facing technical project management, ideally with complex data products.

• Multifamily industry experience strongly preferred, especially revenue management, pricing, leasing/operations, or multifamily proptech.

• Demonstrated success building onboarding or implementation processes from scratch or significantly improving/scaling existing ones.

• Ability to operate effectively in ambiguity and rapid change—comfortable creating structure where none exists.

• Strong technical aptitude: able to diagnose data/configuration issues, translate technical concepts to customers, and partner efficiently with Product/Engineering.

• Proven project leadership skills and experience running multiple concurrent customer implementations.

• Excellent communication, stakeholder management, and documentation discipline.

• Experience with Salesforce, Asana (or similar PM tools), and data-driven workflows.

• Bachelor’s degree or equivalent professional experience.

Nice to Have

• Direct experience supporting or implementing revenue management systems in multifamily.

• Experience scaling CS/Implementation functions in a high-growth SaaS environment.

• Familiarity with property management systems, pricing tools, integrations, and housing market dynamics.

Why Rentable

• 100% remote workplace

• Competitive Compensation

• Flexible Vacation Policy

• Medical, Dental, and Vision Insurance

• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program

• 401k Program

• No A**hole policy

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.