Customer Onboarding Manager*in | Scaling Phase

Confidential

Berlin, Berlin, Allemagne permanent

Posted: February 11, 2026

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Quick Summary

Customer Onboarding Manager in Berlin, Germany, responsible for managing customer onboarding, coordinating with various stakeholders, and ensuring a smooth start for new customers.

Required Skills

Customer Service Onboarding Coordination Communication Product Development Process Optimization English Communication Cross-functional Collaboration Stakeholder Management Deutsche Language Proficiency

Job Description

In a nutshell:

Als Customer Onboarding Manager*in bist du bei uns genau richtig, wenn du dafür brennst, Kund*innen dank deiner organisatorischen Fähigkeiten und Prozessoptimierung glücklich zu machen. Du begleitest sie beim Onboarding, koordinierst Banken, Dienstleister und Verwaltungen und sorgst für einen reibungslosen Start. Arbeite mit uns in Berlin im Office oder flexibel hybrid, Vollzeit. Starte ab sofort oder in den nächsten 3 Monaten.

Deine Aussichten:

• Vergütung von 42.500€ - 45.000€

• Matera Benefits: vergünstigte Mitgliedschaft für den Urban Sports Club, Lunch-Gutscheine und ein monatlicher ÖPNV-Zuschuss

• Eigenverantwortliches Arbeiten mit Gestaltungsfreiraum

• Steile Lernkurve in einem aufstrebenden SaaS Start-up

• Ambitioniertes Team, bei dem der Spaß auch nicht zu kurz kommt:)

Deine Rolle bei Matera:

• Du begleitest neue Kund*innen durch die Einrichtungsphase auf unserer Plattform und stellst sicher, dass alle Schritte reibungslos verlaufen.

• Du koordinierst und kommunizierst mit internen Teams (Buchhaltung, Legal, Sales) sowie externen Partnern (Banken, Dienstleister).

• Du trägst zur Weiterentwicklung unseres Produkts bei, indem du wertvolles Feedback von Kund*innen ans Produkt- und Tech-Team weitergibst.

• Du hältst den Überblick über mehrere Onboarding-Projekte gleichzeitig und sorgst für eine strukturierte Umsetzung.

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