Customer Onboarding Engineer

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

Why should I Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have :
• Deliver high-impact onboarding experiences that boost customer satisfaction and accelerate product adoption.
• Build strong relationships with customer operational and developer teams, fostering trust and collaboration.
• Gain deep insights into customers' SDLC and DevOps practices, sharing valuable feedback with internal teams to shape Sonar’s product offerings.
• Act as the customer’s advocate within Sonar, ensuring their needs and challenges are represented in product development discussions.

On a daily basis, you will:
• Directly assist customer teams with the installation, configuration, and usage of SonarQube, including assessing existing free or commercial installations and incorporating them into a tailored, time-boxed onboarding plan.
• Collaborate with sales teams to ensure a seamless customer transition from the completion of the sale through the end of the onboarding engagement, maintaining alignment and delivering a smooth onboarding experience.
• Contribute to the evolution of the onboarding program by templatizing processes and sharing feedback within the Sonar Customer Onboarding team.
• Actively listen to customers to identify technical challenges or adoption barriers and develop actionable plans to address them.
• Educate customers on the value of static code analysis and the unique benefits of the Sonar ecosystem.
• Hand off completed onboarding engagements to Account Managers, Technical Advisors, and/or Support Engineers with detailed documentation and follow-up plans.
• Track Sonar product development to maintain expertise, report any identified gaps, and advocate for solutions that enhance the customer experience.

The skills you will demonstrate:
• At least 5 years of hands-on experience in software development and/or DevOps engineering, providing a strong foundation for understanding our products and their usage.
• Practical knowledge of software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure, and GCP.
• Familiarity with Continuous Integration tools (e.g., GitHub Actions) and DevOps platforms (e.g., GitHub, GitLab, Azure DevOps, Bitbucket).
• Proficiency in live troubleshooting and resolving customer challenges in real time.
• At least 5 years of experience in customer-facing roles, such as pre- or post-sales activities, with proven communication and service excellence.
• Exceptional listening skills to abstract and formalize customer needs, paired with a collaborative mindset to share feedback and learnings with the team.
• Strong organizational skills, attention to detail, and the autonomy to manage your activity with limited supervision.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.