Customer Master Data Co-Op

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

We are looking for a dedicated individual to drive process excellence within the global Veolia Water Tech - Process Excellence Quality (PEQ) organization. Working as a Process

Excellence Quality (PEQ) Co-Op, you are central to compliance and continuous improvement with high impact to our customers, sales team, and supply chain partners in providing a

seamless fulfillment experience. With a focus on fulfillment excellence and customer satisfaction, you will support the global team in driving compliant, accurate, and timely business

processes. You will be empowered to drive projects and initiatives for the Quality Framework on a global scale which may include training, quality management system documentation,

support of our Customer Satisfaction program and other quality activities.

Key activities within this role may include business process documentation, root cause analysis of issues and development of corrective actions, internal auditing, project management,

and development/execution of employee topical training. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with global process leaders,

quality specialists, customer fulfillment representatives (CFRs), regional leaders, and with functional partners across the entire supply chain team.

Potential activities:

Perform low/medium root cause analysis utilizing RCA Tools (5 Whys, Fishbone, Apollo) *internal training available

Perform internal process audits, contract audits, and support ISO program compliance

Analyze, trend, and present data findings for key Quality processes to connect data with opportunities for continuance improvement

Develop and maintain compliant process documentation in partnership with Global Process Leaders

Provide insight to develop project charters, map as-is processes, define to-be processes, and implement control plans in conjunction with global process leaders *internal training available

Ability to serve as a CFS Excellence Academy Trainer for Skill Set/Refresher training modules

Drive digitization projects relative to performance measurement & training content

Build and deliver presentations as part of Quality Management Review or other business operations reviews

Utilize the Quality Flash Report tool to elevate CFS Quality Culture Develops and presents Safety & Diversity topics as part of meeting agendas

Bachelor’s Degree in process (preference for Business or Supply Chain)

Basic understanding of Lean Six Sigma

Basic understanding of ISO 9001 Standard

Proven problem-solving skills; ability to make responsible decisions in complex situations

Ability to learn & grow skill set in Root Cause Analysis Tools (i.e., 5 Why’s, Fishbone, TapRoot)

Ability to excel under pressure, multi-task and prioritize workload

Basic presentation skills at various levels of the organization

Strong written and verbal communication skills

Energetic, strong interpersonal, organizational and communication skills

Digital mindset: comfortable entering and retrieving data in a variety of software platforms and drive changes with every changing technology

Excellent time management skills

Thrives in a fast-paced but fun work environment

This is offered as a hybrid position, requiring a minimum of 2 days in any VWTS office location. Remote location will be considered for the right candidate.

Flexibility to work adjusted or longer hours occasionally as needed

Some travel may be required (<10 %)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.