Customer Marketing Manager

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the Role

As a Customer Marketing Manager at Synthesia, you will be responsible for how we engage, partner with, and amplify our customers across the US market.

This role is focused on deep, high-impact customer engagement. You will build trusted relationships with our most strategic customers and design meaningful ways to showcase their success. From executive relationships to public storytelling, you’ll ensure customers feel genuinely partnered with Synthesia — not marketed at.

This role reports to the Head of Product and Customer Marketing and will help shape and execute our strategy for putting customer stories at the heart of Synthesia’s marketing initiatives. You will be the single owner of customer engagement and advocacy in the US, accountable for how customers are engaged, represented, and activated across our marketing efforts.

You’ll work cross-functionally with Sales, Customer Success, Field Marketing, and Product, and partner closely with our Customer Marketing Manager in EMEA to ensure consistency across regions and to share best practices, insights, and learnings.

What you’ll do

• Own customer marketing engagements across the US, serving as the primary point of contact for customer advocacy, storytelling, and engagement

• Build and maintain trusted relationships with senior customer stakeholders, champions, and executives across our most strategic US accounts

• Design and execute high-touch customer engagement programs, including executive roundtables, advisory boards, customer communities, and invite-only experiences

• Identify and develop compelling customer stories, and bring them to life through content, video, thought leadership, events, speaking opportunities, and field marketing programs

• Partner closely with Sales, Customer Success, Field Marketing, and the Customer Marketing Manager in EMEA to integrate customers into campaigns, launches, events, and account-based initiatives

• Act as a strong internal voice for the customer, bringing insights and feedback into Marketing, Product, and GTM teams

• Track and communicate the impact of US customer marketing efforts, including engagement, advocacy, pipeline influence, retention, and expansion

You may be a good fit if you have

• 6+ years of experience in customer marketing, advocacy, field marketing, or related roles within B2B SaaS

• A strong track record building relationships with strategic or enterprise customers and translating those relationships into impactful engagement and advocacy

• Excellent storytelling instincts, with experience developing customer narratives across written content, video, events, and executive-level moments

• Exceptional relationship-building skills, with confidence engaging senior customer stakeholders and collaborating cross-functionally with Sales, Customer Success, Product, and Marketing

• Experience working in a global or multi-region environment, with the ability to align closely with peers while executing locally

• A hands-on, execution-oriented mindset — you’re comfortable designing bespoke programs, managing details, and scaling what works

• Based in the US, with willingness to travel as needed