Customer Marketing Campaign Manager

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Description

Zenoti is seeking a self-directed Customer Marketing Campaign Manager to plan and manage the execution of some of our most strategic events and customer marketing initiatives. The candidate is an integral part of the Customer Marketing team who will partner across the organization with internal teams such as sales, events, product marketing, business development, field marketing, digital marketing, as well as external agencies to deliver bar-raising experiences for our customers.

You will utilize exceptional creative and project management skills to manage overall campaigns in multiple regions, setting and maintaining a schedule, ensuring production of exceptional print and digital assets, planning logistics and operations, and scheduling pre-event communication and post-event follow-up to optimize lead generation opportunities. This highly motivated and extremely organized candidate must have experience planning complex in-person, hybrid, and virtual events, managing projects happening concurrently, and experience working with multiple global stakeholders. This person is instrumental in reporting on results. Experience in the beauty and wellness industry is a strong plus.

This person needs to work effectively within a distributed team and think strategically, while also rolling up their sleeves and getting stuff done. They’ll obsess over details, display poise and sophistication in fast-moving situations, embrace ambiguity, and deliver results.

Key job responsibilities and qualifications

• 3+ years of experience working in, or running, campaigns

• 3+ years working on flagship events

• Experience using data and metrics to drive improvements

• Collaboration with services, sales and marketing peers to set and manage a campaign calendar

• Strong event management, project management, budget management, and reporting experience including using customer research, hard data, and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs.

• Manage all aspects of these campaigns, including material production, marketing channel alignment, scheduling, prospect flows, and reporting.

• The ability to align your schedule with other customer marketing efforts to ensure that US- and UK-based resources are supported. This may include weekend and evening hours.

• Track follow-up, collaboration with the services and sales teams to measure results with goals and next steps.

• Demonstrated experience in working with product and lead generation teams, using events as activity to support awareness, relationship building and/or lead generation and reporting ROI.

• A history of managing calendars for events with multiple running simultaneously.

General Qualifications

• Motivated self-starter with a bias for action and who thrives on working in complex and challenging environments of a rapidly evolving business.

• Decisive, action-oriented, and able to motivate, inspire, and lead cross-functional teams in different geographies and business units.

• Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities.

• Strong project management skills, analytical ability, both creative and strategic thinking.

• Effective written and verbal communication.

• Proven collaboration skills.

• Excellent budget management skills.

• Experience using Salesforce or marketing automation platforms.

• US visa preferred.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.