Customer Lifecycle UX Designer (f/m/d)

At Trusted Shops, we're on a mission to build Europe’s Community of Trust – where more than 40 million consumers and tens of thousands of businesses connect with confidence. To scale this mission, we’re transforming our Freemium and PLUS business segments into a self-service engine—powered by data, automation, and customer insight.

As a Customer Lifecycle UX Designer, you’ll be the creative and strategic force behind this transformation. Your customer centric approach will shape our digital customer management approach, strengthen engagement, and create scalable journeys that resonate with our customers. From uncovering friction points to crafting seamless interactions, your work will drive clarity, usability, and measurable impact across the entire product experience.

Your Key Responsibilities as UX Designer (f/m/d):

UX & Product Design

• Design intuitive user experiences for B2B software applications and digital products

• Create user flows, wireframes, prototypes, and high-fidelity designs for complex workflows

• Balance usability with business and technical requirements typical of B2B environments

• Contribute to and apply design systems and UX standards

CMS & CRM Experience

• Design and optimise experiences within CMS platforms (e.g. HubSpot)

• Collaborate with CRM teams to improve UX across Salesforce-powered journeys

• Support lead capture, onboarding, account management, and self-service experiences

• Ensure consistency across marketing, product, and customer touchpoints

Data-Driven Customer Experience

• Use customer data, analytics, and behavioural insights to inform design decisions

• Partner with data and CRM teams to understand funnels, drop-offs, and usage patterns

• Support experimentation, A/B testing, and continuous UX optimisation

• Ensure UX solutions align with tracking, reporting, and data requirements

Collaboration & Delivery

• Work closely with customer experience & retention managers throughout discovery and delivery

• Translate complex requirements into clear, user-centred design solutions

• Support implementation with detailed design specs and QA in close collaboration with marketing automation

• Participate in agile delivery processes

Why Join Trusted Shops?

• Shape the future of self-service in a mission-driven tech company focused on trust, transparency, and digital growth.

• Work with cutting-edge technologies including AI, automation, and behavioral analytics to design scalable, customer-centric solutions.

• Join a diverse, international team where collaboration, learning, and experimentation are core to how we work.

• Benefit from a hybrid working model, personal development budget, and supportive leadership that values impact over hierarchy.

• Contribute to a product used by millions of consumers and thousands of businesses across Europe—with the freedom to innovate and make decisions.

• Experience a culture that combines startup agility with meaningful purpose, driven by shared values and a clear long-term vision.