Customer Lifecycle Management Graduate

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Client Lifecycle Management Graduate

Location: Ebury Leon - 4 days in the office and 1 day of home office per week

Ready to begin your career in a dynamic, international environment in Leon? Our Global Operations Centre is the perfect place for graduates and early-career talent to grow. You’ll gain hands-on experience in financial operations, develop in-demand skills, and have access to clear career pathways in a supportive and collaborative team.

We are looking for a Client Lifecycle Management Graduate to join our Client Lifecycle Management team, reporting to the Client Lifecycle Management Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.

This role is based in our Global Operations Centre and will require participation in a shift pattern rotation to cover our global operations across all timezones.

Responsibilities:

• Safeguarding Ebury and our existing Clients from financial crime and reputational risks

• Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory and internal requirements

• Perform screening checks on client data against sanctions, PEPs and negative media

• Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations

• Ensure prompt resolution of customers related issues on email, phone and chat

• Efficient management of a personal portfolio of cases and tasks

• Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks

• Documenting client files in a structured format compliant with internal requirements

• Complete allocated tasks with focus, and in a timely manner

• Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed

• Adhere to all internal policies, processes and procedures

Requirements:

• University degree

• Diligent, with excellent attention to detail

• Proactive, with the ability to work within strict time-frames and under pressure

• Strong communication skills, both written and verbal

• Highly empathetic, with strong active listening skills

• Co-operative, and comfortable working in a team environment

• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures

• Adaptable, with the ability to cope with changing products, processes and procedures

• Aligned with Ebury values

• Fluency in English, any other language is considered a real benefit

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.

• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.

• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.

• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.

• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.

• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.

• Central León Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.