Customer Insights Lead - NEW

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

• New leadership position at AbbVie, responsible for a team of 3 Customer Insights Partners
• Close collaboration with Data Transformation and Business Analytics Leads 
• Reporting to Head of Business Intelligence 
• Excellent career progression opportunities 

Job Overview 

As a leader of Customer Insights, you will responsible for delivering high-quality, actionable data and recommendations across the entire affiliate portfolio.  This new position has been created to blend strategic vision with hands-on execution.  Your team will be ensuring that market research and analytics effectively inform decision-making and drive business impact.  As a leader we expect you to foster a culture of evidence-based decision-making, challenging conventional thinking, and aligning insight generation with organisational priorities. 

Key responsibilities

Team Leadership

• Coach and mentor team members to enhance capability and deliver professional growth
• Promote consistency in processes, methodologies, and outputs across the team
• Encourage cross-team knowledge sharing to elevate the quality and impact of insights

Strategic Business Partnering

• Act as a key partner to leadership, proactively shaping commercial strategy through data, research, and insight
• Collaborate cross-functionally to identify knowledge gaps, prioritize research needs, and design solutions that deliver business impact
• Champion a culture of evidence-based decision making and challenge conventional thinking, supporting the commercial teams to achieve superior results

Market Research Leadership

• Oversee the end-to-end delivery of high-impact market research programmes across brands, therapy areas, and pipeline assets
• Ensure strategic alignment of research initiatives to affiliate priorities
• Effective planning to guarantee robust, cost-effective research
• Maintain and manage relationships with suppliers, ensuring high value and quality from external data and services
• Own and maintain market research controls

Insight Generation & Integration

• Lead the affiliate’s strategic insight initiatives to address market and portfolio knowledge gaps
• Ensure insights inform both tactical delivery and long-term strategic decisions
• Collaborate with the Data Transformation Lead to modernise delivery methods using automation and visualisation
• Work closely with the Business Analytics Lead to embed advanced analytics into market understanding and recommendations
• Maintain and facilitate access to portfolio-wide therapy area and brand knowledge resources

Market Understanding

• Provide informed analysis on brand, product, therapy area, customer, and competitor performance, identifying trends and opportunities
• Extract, collate, analyse, interpret, and forecast data for existing and potential new products
• Support the development and maintenance of models and dashboards in collaboration with business intelligence and brand team members
• Translate complex market data into clear, practical recommendations that guide brand strategy and execution

Qualifications & Competencies

• Expert in pharmaceutical market research, preference of in-house pharmaceutical experience
• Strong leadership and proven people management skills
• Experience in matrix working with cross-functional teams
• In-depth knowledge of CRM, SFE tools and systems; sales force metrics; affiliate financial performance
• High proficiency in market research methodologies, portfolio analysis, and pipeline evaluation
• Skilled presenter, able to engage senior stakeholders with compelling data stories
• Deep understanding of the NHS and healthcare landscape

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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