Customer Insights Analyst (m/f/d)

Launched in 2021 with a simple yet bold mission, Flink set out to give people back their most valuable resource: time. We didn't just join the quick commerce race, we defined its potential. By enabling customers to order from a curated selection of over 3,000 groceries and household essentials through our user-centric app, we deliver what people need in minutes. We have fundamentally shifted the retail landscape across Germany and the Netherlands, while embedding sustainability into our core through an all-electric delivery fleet, recyclable packaging, and a focus on reducing food waste.

Today, Flink has evolved from a disruptive startup into a resilient and sustainable powerhouse. In an industry defined by rapid change, we’ve mastered the balance of hyper-efficiency and massive scale. With a network of around 160 hubs, we now bring the Flink experience to more than 22 million people, making us an integral part of the urban infrastructure. This impact is driven by a dedicated team of more than 10,000 colleagues, including a fully employed rider fleet that serves as the backbone of our operations. By generating over €550m in revenue in 2025, we have proven that our model is not only desirable but financially formidable. 

Having built a proven foundation, we are now shifting from establishing our presence to accelerating our impact. Backed by prestigious partners like Prosus, Mubadala, Bond, DoorDash, Btomorrow Ventures and REWE, and fueled by fresh investment, we are entering our next major growth phase. We are thinking bigger, expanding our footprint, and refining every link in our value chain. 

Our culture is defined by a shared bias for action and the commitment to being 1% better every day. We take ownership, stay close to the frontline, and support one another to ensure we never let another Flinker fail. We celebrate diversity and believe that our multicultural team is our greatest competitive advantage. 

Are you ready to shape the future of quick commerce with us?

To stay on top, we need to understand our customers better than anyone else. That's where you come in. We are looking for a driven Customer Insights Analyst (m/f/d) turning data into the strategic decisions that will fuel our growth.

In this role, you will not just report on what happened; you will define what happens next. You will be an intellectual partner to our Marketing and Business leadership by building automated decision systems and reporting models that steer millions of euros in investment. You will own the "Why" and the "How" of customer value.

Your core responsibilities will include:

• Build the "Next Best Action" System: Move beyond static segmentation to an automated decisioning system that selects and delivers the optimal next customer interaction (reward, message, or recommendation) for each customer based on business priorities.
• Solve the "Leakage" Problem: You will diagnose value leakage across the customer lifecycle, quantify the economic upside of closing those gaps, and translate insights into strategic levers. Rather than stopping at analysis, you will drive alignment on what must change (and why) to improve retention, reactivation, and long-term customer value.
• Own the Full Data Stack: You won’t be blocked by dependencies. You will have the autonomy to own the entire data journey - from ingesting and curating raw data to producing final analytical outputs - ensuring your insights are built on a foundation you fully understand.
• Steer the Business with "Hard" Metrics: Translate fuzzy concepts like "customer experience" into rigorous economic trade-offs (e.g., modeling the exact cost vs. retention impact of availability and service levels) to guide executive decisions.
• Elevate Experimentation: Design the testing framework for our most critical strategic bets. We don't just want to know if it worked; we want to know why, using uplift modeling to measure true incremental impact. 

To succeed in this role the right candidate will be:

• Product Owner for Data: You don't wait for a backlog. You identify the biggest opportunities for growth, pitch them to stakeholders, and own the roadmap from data ingestion to final strategic recommendation. 
• Technically Fluent: You are comfortable in the engine room. You write advanced SQL, you have knowledge of Python or R. We use a modern data tech stack (GCP, dbt, airflow, mlflow), so having experience with these tools is a plus. 
• Speak "Business": You can drill down complex technical topics to business stakeholders without losing the nuance. You are a storyteller who uses data to drive action. 
• Strategic Catalyst: You don't just answer questions; you proactively challenge the status quo. You act as a true analytics partner who actively shapes and influences company strategy.

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
• A cool discount off your personal Flink orders; be the first to test out new products!
• A discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.