Customer Insight Manager

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Voice of the Customer and Insights Team

Join the Voice of the Customer and Insights team, where our mission is to ensure Qlik deeply understands its customers and acts on their feedback. We capture, analyze and amplify the customer voice across the organization, building data-driven stories that contribute to product development, customer success strategies, and overall business decisions. By listening to customers and turning insights into action, we help Qlik deliver experiences that drive adoption, loyalty, and growth.

The Customer Insights Manager Role

As a Customer Insights Manager, you’ll sit at the heart of how customer voices shape real decisions at Qlik. This is a role for someone who loves turning complex data into clear stories that influence products, experiences, and strategy. You’ll connect what customers say with what they do, creating insight that helps teams move faster, smarter, and more confidently.

If you enjoy working where analytics meets impact — and want your work to genuinely improve customer experiences — this role gives you that platform.

What makes this role interesting?

You’ll work on challenges that matter, with the freedom to design how customer insight comes to life across the business. In practice, that means you’ll get to:
Build and evolve Voice of the Customer programs that capture feedback across the full customer lifecycle — and actually see those insights acted on
Combine customer sentiment, feedback, and user behavioral data to uncover patterns others miss and surface opportunities for meaningful improvement
Create compelling dashboards and visual stories using Qlik Analytics that make customer sentiment easy to understand and hard to ignore
Help teams move beyond assumptions by translating complex data into clear, actionable narratives
Work in a highly collaborative environment where insights influence product direction, customer success strategies, and experience design
This is a role with variety, visibility, and real ownership — not just reporting, but shaping how insight drives action.

Here’s how you’ll be making an impact:

Your work will help solve a key challenge: ensuring customer feedback doesn’t just get collected — it gets used. You’ll:
Give leaders and teams a trusted, holistic view of customer needs, expectations, and pain points
Help embed a customer-first mindset across Qlik by making insights accessible and relevant
Influence decisions that improve customer experience and long-term customer loyalty
Strengthen how teams measure success by introducing actionable and predictive VoC metrics
Continuously improve how Qlik listens to customers, increasing the impact of feedback over time

The result? Customers who feel heard, teams who feel informed, and decisions grounded in real insight.

We’re looking for a teammate with:

Strong experience in customer insights, analytics, or data-driven CX roles, ideally in a SaaS or technology environment
A Master’s degree in business analytics, data science, or a related field, with 5+ years of relevant experience; or practical experience gained through coding bootcamps.
Ability to integrate data from multiple sources into a centralized analytics architecture, leveraging cloud storage and data warehouse technologies (Snowflake, Google BigQuery, Amazon S3, Azure Synapse Analytics).
Strong command of SQL for complex querying and data transformation with experience preparing analytical datasets using BI scripting environments (Qlik Load Script, Power Query).
Experience with ETL/ELT workflows and data wrangling, including data quality checks, to create accurate, consistent and trusted analytical data models and datasets.
Experience creating impactful dashboards using Qlik, Power BI, or similar tools
Ability to translate business questions into clear analytics requirements (metrics definitions, data needs, and deliverables).
Familiarity with Voice of the Customer platforms (e.g. Qualtrics, Pendo, Medallia, Chattermill)
The ability to communicate insights clearly to both technical and non-technical audiences
A collaborative mindset, curiosity, and motivation to continuously improve how insights are generated and used

The location for this role is:

Barcelona, Spain
#LI-Hybrid

If you’re excited by the idea of shaping how a global data company listens to its customers — and want your work to influence real outcomes — this could be the role that makes you hit Apply.

More about Qlik and who we are:

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?
Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to [email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.