Customer Information Assistance Sales Coordinator l

Confidential

Troy, Ohio permanent

Posted: February 9, 2026

Required Skills

Job Description

Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success, and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Customer Information Assistance Sales Coordinator I in our Troy, Ohio, manufacturing plant.

In this position, responsibilities include:

Qualify, interpret, create, and sell commercial project opportunities to customers within an assigned region by understanding building application, architect design intent, code compliance, market pricing, margin guidelines, and technical requirements that can vary broadly in nature

Compare competitive market intelligence in the top regional markets on comparable products, market pricing, and competitor news with key commercial customers utilizing Sr. and Lead Commercial Coordinators

Interpret, create, and supply complex submittal documents after project award that include product data sheets, accurate shop drawing details, installation instructions and code-compliant material

Build trusted advisor relationships with large commercial customers, contractors, and architects by providing recommended products for applications, technical expertise, and clearance requirements to ensure a trouble-free product and installation

Determine pricing/margin requirements on a per project basis that maximizes profitability through upselling and value engineering of commercial projects with minimal supervision.

Interpret and comprehend engineering and technical documents for commercial projects.

Ability to interpret and read project blueprints, drawings, door schedules, elevations, and specifications

Serve as a point of contact for commercial technical questions

Work with architects and specifiers who call in for design assistance

Review monthly region quote logs to target specific follow-up opportunities

Other duties as assigned

Qualifications:

Education: Associate's degree, bachelor's preferred; or two years related experience and training; or equivalent combination of education and experience.

Experience: Prior sales experience, product installation, technical knowledge, and project estimating in a customer service environment. Oracle experience is a plus.

Our employees are rewarded with competitive compensation, comprehensive benefits, including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

Please visit our website at www.clopaydoor.com to learn more about our company. EOE.

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