Customer Implementation Trainer (Bilingual)

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We’re looking for a Customer Implementation Trainer to join our Customer Implementation Team. Reporting to the Manager, Customer Implementation Operations, you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.

What You’ll Do

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.

• Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.

• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.

• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.

• Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

What You Bring

• In-depth knowledge of MealSuite products

• Experience delivering training, ideally with a highly complex product or subject matter

• 1+ years of hands-on experience in customer implementations and training within a SaaS environment

• Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication.

• A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner

• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

This role requires a working proficiency in French.

Compensation: $72,200–$75,000 CAD per year / $70,300–$74,000 USD per year

This role requires working onsite in our Dallas or Cambridge office two days per week. If you’re more than an hour away, apply anyway we’re open to discussing options.

Why You’ll Love Working Here  

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.  

• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.

• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave. 

• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  

• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  

• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!  

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.  

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at  mealsuite.com/careers.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. 

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.