Customer Fulfillment Solution Specialist

As Customer Fulfillment Solution for Veolia Water Tech we work on tasks that directly impact on our customers. We provide wing-to-wing services to our Sales & Service teams that in turn enable them to retain and serve customers faster and with superior quality.  

The role is to support the order management and invoicing process utilizing the SAP system and coordinating with the various functions on solving customer enquiries. 

This key role will see you liaise with all functional areas including Customers, sales, commercial operations, supply chain, logistics, finance. You will also support customer delivery enquiries and provide follow-up as required. Key internal contacts will be with the Commercial Account Managers, FSR’s, Supply Chain, Finance, Logistics.

Primary Responsibilities:

 

• Order Management – receiving and processing of customer PO’s

• Operational Excellence and metrics – Order Entry Span, OE Accuracy, Price Agreement renewals execution, price updates, billing quality and billing linearity  

• Action Salesforce reports and dashboards to ensure accurate eStore (online ordering) and reordering order interface with SAP

• Service Cloud – Case management (managing communication using Service Cloud through SFDC) 

• Partner with cross functions (finance/supply chain) in executing local regulatory changes 

• Assist the Commercial Teams and Customers through being the single point of contact regarding orders, deliveries and general enquiries

• Raising invoices and credit notes to meet customer requirements

• Month/Qtr. end process completed as per financial timetables (rigor around closing activities)

• Working with all functional areas of the business to gather required information for distribution.

• Embrace and fit in with company ethics and safety culture

• Act as a backup to ensure coverage of all functions held by other CFS team members during periods of both sick and annual leave. 

• Completion of Veolia eLearning and other as required training programs.

• Bachelor and above degree, major in business administration and related. 

• 2+ years’ experience in customer service or supply chain management.

• Excellent organizational and time management skills 

• Ability to work effectively both autonomously and as part of a team.

• Good interpersonal, relationship and communication skills. Ability to gain and hold the confidence of all customers, both internal and external

• Good computer skills (ability use SAP, MS Office) 

 

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.