Customer Feedback Specialist

Join the team redefining how the world experiences design

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, with spaces across the globe. For this role, you’ll be based in the Philippines, working closely with a globally distributed team.

We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. That’s all part of the fun. This role focuses on helping us better understand our users—what’s working, what’s not, and where we can do better—so we can continue delivering magical experiences at scale.

You’ll be joining the Close The Loop (CTL) team within our User Voice supergroup, partnering closely with product teams across our Teams & Education (B2B) space. Your work will directly influence how we prioritise product improvements and solve real user problems.

At the moment, this role is focused on:

• Turning raw user feedback into clear, actionable insights that drive product improvements

• Analysing qualitative and quantitative feedback using tools like Enterpret, Canny, Looker, and AI-powered solutions

• Identifying key user pain points and trends within the Teams & Education product space

• Partnering with product managers and stakeholders to influence priorities and decision-making

• Improving how we categorise and structure feedback to balance scalability with meaningful insights

• Proactively identifying opportunities to improve operational efficiency within Close The Loop

You’re probably a match if

• You have strong product literacy and a keen eye for detail

• You’re an analytical thinker who can connect the dots and uncover root causes

• You have experience synthesising feedback into insights that drive action

• You’re comfortable using tools like spreadsheets, dashboards, and are quick to learn new platforms

• You’ve explored or used AI tools to improve workflows and productivity

• You’re a clear communicator who can influence stakeholders across teams

• You thrive in ambiguity and are naturally curious about the “why” behind problems

About the team

The Close The Loop group exists to amplify our users’ voices across Canva. We analyse feedback from support tickets, social media, and in-product channels, then work with teams across the business to prioritise and action what matters most.

Our goal is simple: shine a light on opportunities and issues so we can create a seamless, issue-free experience for every user.

What’s in it for you?

Achieving our crazy big goals motivates us to work hard—and we do—but you’ll also experience moments of magic, connection, and fun along the way.

Here’s a taste of what’s on offer:

• Equity packages — we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, and more

• Flexible leave options so you can recharge and make an impact outside of work

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, and how you can enhance Canva and our culture.

When you apply, please let us know the pronouns you use and any adjustments we can make to support you through the process.

We celebrate all types of skills and backgrounds at Canva—so even if you don’t feel like your experience perfectly matches, we’d still love to hear from you.

Please note that interviews are conducted virtually.