Customer Experience Tier 1

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for a Customer Experience to join our Talley team in Gold River, CA!

Summary:

The most critical role of the Customer Experience Tier (CX) 1, is to answer inbound communications/inquiries and provide the highest level of engagement with customers and prospects. CX Tier 1 is expected to provide individualized sales support for accounts where they are listed as Sales Support to both the customer and our organization. This position provides national support services to the Sales Organization and assists in resolving customer complaints, concerns, and issues related to our customers’ open orders and expectations. The CX 1, will be the front line of all quote requests, regardless of territory, and will establish commit dates at order entry.

What You'll Do:

• Quote/Order Entry and maintain to completion
• Evaluate quote status daily and revise follow-up dates as needed
• Review the Open Order Report daily and update commit dates as needed
• Front line queue support
• Service accounts to assure growth and customer Satisfaction
• Collaboration of strategic account information with the Regional Sales Managers
• Service/Evaluate/Upsell customer requests
• Find new sales opportunities through inbound prospecting
• Product knowledge and give inventory recommendations
• Lead follow-up as assigned and mail list maintenance
• Be a positive influencer who produces error-free work
• Building and enhancing customer relationships by servicing their immediate and future needs
• Displays a strong work ethic and honesty and adheres to all company policies and procedures
• Engages in work with a high sense of urgency, highly organized and detail-oriented
• Be open to change and deal calmly and effectively with high-stress situations
• Additional job duties and responsibilities may be added at any time, as business needs may dictate

Job Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

 

What You'll Need

• 1+ year of Sales and/or Customer Service experience
• 1+ year of Wireless Industry experience, preferred
• 1 year of Product Application experience is preferred
• High School or GED - Required

Knowledge, Skills & Abilities

• Intermediate MS Excel, Word, and Outlook skills
• Graduated from Talley University – Sales Path courses, level 1-3
• Strong interpersonal, written, and verbal communication skills
• Strong organizational skills and time management skills

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Occasionally – up to 20%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%

Weight and Force Demands:

• Up to 10 pounds - Frequently – 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of California only, the pay range is $24.00 to $29.00, depending upon qualifications, experience, and other considerations permitted by law. 

 

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

 

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.