Customer Experience Specialist (Johns Creek)

Confidential

Johns Creek, Georgia permanent

Posted: March 26, 2026

Required Skills

Job Description

Window World is the largest window replacement company in the United States and we are looking for highly motivated and energetic sales professionals to turn an abundance of leads into happy customers. The sales consultant is responsible for providing customer support and lead generation. Window World is backed by JD Power and Associates as the #1 window company in America. Window World carries more 3rd party quality endorsements than any other company nationwide. THIS IS NOT A REMOTE POSITION!

Responsibilities:

Report to the office on a daily basis

Facilitate lead generation through events, Hatch, and inbound leads via customer calls and walk-ins

Conduct all rehash calls including Did Not Sell (DNS), cancellations and no shows

Direct all new quotes to the General Sales Manager to be distributed between the Sales Team

Maintain a clear and updated Hatch board for Atlanta, Central, and Huntsville

Respond to all store and customer emails within a 24-hour period

Perform outbound calls as requested by the Client Engagement Manager

Ensure that all stores have an acceptable cancellation rate

Responsible to be present at all home shows and festivals for Atlanta, Central, and Huntsville

Perform Window World sales demonstration

Identify, discuss, and provide resolution for customer concerns

Provide customer support and follow up throughout the customer project

Work with customer service specialist to uphold the highest customer service standards

Keep a clean and tidy show room for all potential guests

Assist all customers that enter the store with a friendly demeanor and positive attitude

Skills/Qualifications:

Independent worker who prefers to work alone

Excellent computer skills

Enhanced written communications skills

Drive to stay focused and efficient

Charismatic and engaging phone personality

Ability to engage in meaningful conversation and build rapport

Strong negotiation skills

Strong communicator

Motivated and hungry

Benefits:

Company wide bonus potential

Paid time off

Health insurance

Dental insurance

401(k)

Retirement benefits or accounts

Gym memberships or discounts

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