Customer Experience Specialist- 🇩🇪 German speaker

📍Paris, France | CX

DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team!

If you are a Customer Experience Specialist with at least 2 years of experience in a customer service role or a similar customer-facing role, you can help shape the next generation of AI-driven orthodontic care, used by 10,000+ doctors worldwide.

🦷 About DentalMonitoring

DentalMonitoring is a leader in orthodontics, offering the industry’s first AI-powered remote monitoring solution certified as a medical device

Our mission is to set a new standard of care by combining advanced technology with strong commitments to quality, efficiency, patient and doctor experience

Our platform helps practices enhance clinical control, optimize workflows, and deliver more personalized patient care

Our proprietary AI analyzes scans and provides actionable insights, enabling proactive and timely clinical intervention, supported by 13,000+ clinical data results

We provide a full ecosystem of support, including onboarding, training, and marketing tools, continuously redefining what’s possible in orthodontic care

📌 The Role 

Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)

Identify and resolve customer issues or concerns in a professional and efficient manner

Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers

Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system

Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements

Customize new office accounts once the sale has been completed

Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction

Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs

Maintain excellent communication and service quality with customers to foster long-term engagement 

Fluent in English and German

⭐️⭐️⭐️You will be successful in this role if 

Adaptable, eager to learn

Looking for a scale-up / start-up environment where you can demonstrate versatility and take initiatives

A Bachelor's degree or equivalent job experience 

At least 2 years of experience in Customer Service role or a similar customer-facing role 

Knowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software) 

Exceptional problem-solving skills

Excellent communication skills, both written and verbal 

Ability to effectively convey complex information 

Ability to remain calm and composed in stressful or tense situations 

Positive and proactive attitude, service-oriented

Strong attention to detail and organizational skills, ability to manage multiple tasks and prioritize them 

Fluent in English and German

⭐️ It would be fantastic if 

Clinical Orthodontic experience

Experience in a scale-up environment where you can demonstrate versatility and take initiative

Knowledge of Gmail (including Google Suite/Google Docs), CRM/Salesforce, Excel, and Apple Mac products

🌍 Our work environment 

   At DentalMonitoring our employees thrive because :

We collaborate across teams, combining expertise in technology, clinical practice, and customer success to deliver meaningful impact

We operate in a diverse, multicultural environment with colleagues from over 35 nationalities worldwide

We are committed to building an inclusive workplace where everyone feels supported and empowered to contribute

 What we bring to our employees 

Your ideas will be heard! Our culture promotes initiatives, ownership and feedback

Collaboration is one of our core values, we make our best to help each other conquer new challenges together 

Here are some perks that we offer our employees: 

Swile meal card

Alan health insurance

Free share plan

Hybrid working model available

Active employee benefits program (multi-activity sports pass, club-employes.com)

Internal company events

Employee referral bonus

DentalMonitoring is an equal opportunity employer and offers an intercultural and inclusive workplace. The diversity of our teams is one of our strengths. We work every day with more than 35 nationalities in different countries all over the world. We welcome and encourage applications from people with disabilities. For those people we are committed to providing appropriate accommodation.