Customer Experience Representative - GenMed GP (桃竹苗)

About the job

• Achieve quarterly sales targets according to priority.

• Business bridge between Company and responsible Customers (GP).

• Optimize and maintain customers experience based on targeting profile.

• Identify and maintain the relationship with key customers.

• Provide professional expertise on the job.

• Take responsibility for Customer experience activities.

Main responsibilities:

• Optimize customer experience by detailing product FAB and optimizing clinics’ patient journey to obtain prescribing commitment.

• Develop and maintain good relationship with key HCPs.

• Provide customer service support to customers by responding and solving customers’ concern with adequate product knowledge and optimal selling skills.

• Fulfil the sales force effectiveness requirement in maintaining HCP call record, providing daily report, monthly report and sales forecast punctually.

• Plan and execute the customer experience plan based on prioritized target HCPs.

• Develop new GP customers and optimize product profit margin through good price negotiation skill.

• Provide company with market intelligence include competitive products information and strategy related activities.

• Collaborate with cross-functional colleagues (e.g. marketing, medical) to execute assigned programs to obtain maximized business impact.

• Meet all requirement of company  compliance policies.

• Sanofi employee must understand of own roles and responsibilities in avoiding health risk (Health), preventing accidents (Safety) and environment protection (Environment).

• Involved in any such activities must comply with HSE policy.

About you

Education: 

• University (Bachelor of Science)/Diploma major in Pharmacy or related fields is preferable.

• Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry

Experience & knowledge: 

• 2-3 years’ sales working experience in industry

Core competencies /skills: 

• Native in Mandarin and fluency in Taiwanese is a plus.

• Job knowledge.

• Job skill.

• Initiative.

• Aggressive.

• Team spirits.

• Integrity.

• Coping with stress.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Our Values

• Aim Higher: Focus on what matters, set high standards and move with urgency to deliver at speed. Learn from setbacks to achieve tomorrow’s breakthroughs.

• Act for Patients: Improving patients’ lives drives everything we do, every day. We aim for simplicity and partner with others to go faster and further for patients. We eliminate barriers to access.

• Be Bold: Take thoughtful risks, seize opportunities and think beyond what’s possible to accelerate our science and drive compelling growth.

• Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!