Customer Experience Manager

Hevodata

Pune, Maharashtra permanent

Posted: February 9, 2026

Required Skills

Job Description

About Hevo

Hevo is a No-code Data Pipeline platform powering analytics for 2000+ companies including Deliverr, Neo4J, and Groww. Backed by $42M from Sequoia India and Chiratae Ventures, we've grown 20X in customer base over two years and are entering hyper-growth with ambitious revenue targets.

About the Role

As a Customer Experience Engineering Manager, you will lead the technical support function responsible for delivering a world-class customer experience at scale. You’ll own support outcomes, drive process excellence, reduce escalations, and act as a strong bridge between Customers, Product, and Engineering. This is a high-impact leadership role in a fast-growing SaaS environment.

Key Responsibilities:
• Own and resolve customer issues within defined SLAs with minimal escalations
• Collaborate with Product and Engineering to drive faster resolutions
• Diagnose and troubleshoot issues across databases, pipelines, and integrations
• Create and maintain SOPs and knowledge-base articles to scale support quality
• Continuously build expertise in JDBC, data warehouses, and ETL workflows
• Mentor new team members and share best practices across the team

Requirements:
• 8–15 years of experience in Technical Support, Customer Engineering, or Customer Success roles
• 3+ years of experience leading and scaling technical support or CX teams in SaaS (Must Have)
• Strong knowledge of cloud technologies, databases, and SQL
• Hands-on experience with JDBC integrations (1+ year preferred)
• Understanding of data warehousing, ETL concepts, REST APIs, and webhooks
• Proficiency in Java or another object-oriented programming language
• Excellent troubleshooting, debugging, and problem-diagnosis skills
• Experience with support operations (email support, escalations, SLAs)
• Ability to create clear technical documentation (KBs/SOPs)
• Strong communication skills, customer-first mindset, and attention to detail

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.