Customer Experience Management Lecturer

Customer Experience Management Lecturer

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

On the days you agree to teach, you will need to be available to lecture during the week from 14:10 PM to 17:30 PM and the course will have a duration of 4 weeks. 

We are offering two contract choices:

A Guest Speaker delivers a 1.5-hour presentation, isn’t bound by a syllabus, specializes in their field, and could be available monthly.

A Lecturer gives 3-hour syllabus-based lectures on a specific topic and is available 2-3 times a week throughout the course.

Key tasks & responsibilities:

Take attendance and keep a record of work.

Actively integrate global examples into the curriculum.

Update materials to reflect current practices and trends. 

Engage with students by setting them fun and practical mini activities.  

Highlight the skills needed to thrive in luxury retail. 

Offer professional insights into tools and strategies used in customer experience management.

Deliver an engaging and interactive class on various aspects of customer experience management.

You may bring several or more of these areas of expertise: 

Customer Psychology and Behaviour in Experience Design

Data-Driven Customer Insights and Market Research

Designing and Managing the Customer Journey

Service Excellence and Five-Star Delivery

Measuring and Managing CX Performance

Technology, Automation, and the Future of CX

Managing Customer Complaints and Crisis Response

Building a Customer-Centric Culture

Inclusive CX Innovation Lab

Other requirements: 

3+ years of experience in customer service, retail, consulting, or related fields. 

Experience in teaching, training, presenting, or guest speaking (desirable).

What we offer:

Opportunities for career growth within a global organisation.

Access to our wide portfolio of courses offered for free or on discounted rates.

People centric, inclusive culture with regular wellbeing and social activities.

Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage.

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