Customer Experience & Journey Manager:in (a) 100 %

Confidential

Aarau, Aargau, Schweiz permanent

Posted: March 30, 2026

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Quick Summary

Customer Experience & Journey Manager:in (a) 100%

Required Skills

Customer Experience CRM Lifecycle Management Data Analysis Stakeholder Management Communication Customer Journeys Value Propositions End-to-End Processes Touchpoints

Job Description

• verantwortest und entwickelst du das Kundenerlebnis unserer Abonnent:innen im Publishing über alle relevanten Touchpoints hinweg (Onboarding bis Winback)

• gestaltest und entwickelst du CRM-gestützte Lifecycle-Prozesse, um ein konsistentes und personalisiertes Kundenerlebnis sicherzustellen

• bist du Teil des Marketing-Teams und verantwortest ein strategisch relevantes Wachstumsfeld mit direktem Einfluss auf Kundenbindung und CLV

• identifizierst du Prozessbrüche sowie Reibungsverluste und leitest konkrete Optimierungsmassnahmen ab

• nutzt du datenbasierte Analysen und Kundenfeedback, um Kundenbedürfnisse in wirksame Value Propositions zu übersetzen

• übernimmst du die bereichsübergreifende Steuerung zentraler Stakeholder (Produkt, Aboservice, MarTech etc.), und treibst eine exzellente Customer Experience voran

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