Customer Experience Intern

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do :

• Support Customer Engagement: Assist the team in delivering best-in-class experiences by responding to customer inquiries via our omni-channel support systems. You will learn to engage with speed, empathy, and effectiveness.
• Assist with Onboarding & Compliance: Support the new customer onboarding process by helping to process applications and conducting initial KYC (Know Your Customer) verification checks under supervision.
• Operational Support: Handle day-to-day operational and administrative tasks within the CX portfolio to ensure the department runs efficiently.
• Data Compilation: Assist in gathering feedback from chats & calls for the team to look into service improvements.
• Performance Tracking: Monitor and contribute to customer success metrics, learning how individual performance impacts company goals.
• Culture & Values: Demonstrate a strong eagerness to learn and a commitment that aligns with our mission and company values.

Requirements:
What we are looking for:

• Current student or recent graduate in Business, Communications, Marketing, or a related field.
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• High attention to detail, especially regarding data entry and compliance checks.
• Empathy and a genuine desire to help people.
• Tech-savvy and quick to learn new software tools.

This internship comes with a monthly allowance of RM1,000.

Benefits:
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.