Customer Experience Coordinator

Do you love being the person who keeps everything on track?

The one who knows what’s happening, what’s next, and makes sure nothing falls through the cracks?

If you’re someone who thrives on organization, enjoys helping customers, and takes pride in making things run smoothly—this role was built for you.

At Renewal by Andersen, we don’t just install windows and doors—we deliver a premium, start-to-finish customer experience. And this role is at the center of it all.

What You’ll Own

You’ll be the go-to person for your customers and your team—owning each project from sale through installation and follow-up.

Be the main point of contact for customers—answering questions, providing updates, and setting expectations

Coordinate installation and service schedules so everything runs seamlessly

Ensure customers are fully prepared for installation day (and feel confident going into it)

Work closely with installers, service techs, and internal teams to keep projects moving

Track details, update systems, and manage documentation with accuracy

Follow up after installs to ensure quality, satisfaction, and a great overall experience

Support payments, documentation, and keep projects financially on track

A Day in the Life

You start your day reviewing your projects—checking what’s scheduled, what needs attention, and where you can get ahead.

A customer calls with a question about their upcoming install—you walk them through what to expect and put their mind at ease.

You connect with the install team to confirm timing on a job and adjust the schedule to keep everything aligned.

Midday, you’re updating project notes, confirming part arrivals, and making sure nothing will delay an upcoming install.

In the afternoon, you follow up with a customer whose project just wrapped—they’re thrilled, and you guide them through a quick survey.

Before the day ends, you’ve solved a scheduling conflict, answered a handful of customer questions, and kept multiple projects moving forward—without anything slipping through the cracks.

You leave knowing everything is organized, customers are taken care of, and tomorrow is already set up for success.

What You Bring

Experience in customer service, coordination, scheduling, or admin roles

Strong organization skills—you naturally stay on top of details

Confidence communicating with both customers and internal teams

Ability to manage multiple priorities without getting overwhelmed

A proactive mindset—you don’t wait for problems, you get ahead of them

Comfort working with systems, data entry, and tracking tools

Why You’ll Love It Here

You make a real impact – You’re not behind the scenes—you’re driving the customer experience

Supportive team – Work with a group that communicates, collaborates, and has each other’s backs

Fast-paced & engaging – No two days look the same

Performance bonuses – Monthly incentives tied to customer satisfaction

Growth opportunities – We’re growing, and we promote from within

Full benefits – Health, dental, vision, and more

About Us

Renewal by Andersen is the full-service window and door replacement division of Andersen Corporation—a 125+ year-old brand known for quality and trust across North America.

Here in BC, we’re growing quickly and building a team that’s focused on delivering a best-in-class customer experience from start to finish.

Apply Today

If you’re reading this and thinking “this is exactly what I do”—we want to hear from you.

Send your resume to [email protected]