Customer Experience Coordinator

techo-bloc

Saint-Hubert, QUEBEC, Canada permanent

Posted: April 20, 2026

Job Description

Salary: $60,000–$70,000 (based on experience)

Schedule: Monday to Friday | 8:00 AM – 5:00 PM

At Techo-Bloc, we move fast, solve problems, and deliver a level of service that stands out.

With 900+ employees, 9 manufacturing facilities, and 20+ locations across North America, our growth is driven by people who keep operations running smoothly every day.

This is not an admin role.

You’re at the center of the action — connecting clients, internal teams, and field staff.

If you like fast-paced environments, juggling priorities, and finding practical solutions, you’ll fit right in.

What You’ll Do

You’ll be the main coordination point between clients, internal teams, and field service staff.

• Support & Coordination• Respond to client requests and manage support cases (warranty and non-warranty)
• Coordinate with Sales, Customer Service, and Finance to resolve issues
• Manage end-to-end complaint resolution

• Field Team Support• Schedule field technicians for on-site visits and installations
• Coordinate timelines with internal teams and sales reps
• Approve timesheets and manage basic field inventory

A Day in the Life

You’ll split your time between client support, field scheduling, and internal coordination.

Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.

What we’re looking for:

• Strong organization and prioritization skills
• Clear communication and problem-solving mindset
• Ownership and follow-through
• Team-oriented attitude

Requirements:

• Bilingual (French & English) — to support teams and clients across North America
• Comfortable with Microsoft Office
• ERP experience (asset, training provided)
• Customer service or coordination experience (asset)

Why People Love Working Here

• $60K–$70K salary + performance bonuses
• Monday–Friday schedule (no evenings/weekends)
• Strong team culture and support
• Career growth opportunities
• Group insurance & RRSP contribution
• EAP & telemedicine
• Training and development programs
• Employee discounts & referral bonuses
• Recognition events and team activities

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