Customer Experience Coordinator - Preconstruction

494630
Perth
Customer Service
Full-time (Permanent)

Our Company

For more than 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality. We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.

What You'll Do

As a Customer Experience Coordinator, you’ll be the friendly, reliable first point of contact for our customers as they prepare to build their homes. You’ll keep them informed, supported, and confident from the moment they sign up through to the start of construction.

This is not a call centre role - you'll be providing a more personalised and hands-on experience, working closely with both customers and internal teams.

Your key responsibilities will include:

Keeping customers updated every step of the way with regular check-ins and clear communication
Working closely with internal teams to solve customer queries quickly and effectively
Processing and tracking documents and communications to ensure timely action and proper record keeping
Demonstrating genuine care for the customer experience and contributing to its ongoing improvement
Supporting your team to meet shared goals and KPIs\

Who We're Looking For

If you’re a great communicator who loves helping people, we’d love to hear from you! You don’t need to come from a construction background—our onboarding will teach you everything you need to know.

You'll thrive in this role if you:

Enjoy working with people and building strong relationships
Are empathetic, organised, and proactive
Communicate clearly and with confidence
Can juggle tasks and manage your time well in a fast-paced environment
Work well in a collaborative team and bring a positive attitude

You'll be joining a supportive, fun, and experienced Customer Experience team that’s passionate about helping people bring their new home dreams to life.

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

In-House Discounts: Exclusive discounts to enjoy
Flexibility: Work arrangements tailored to support your work-life balance
Career Growth: Opportunities to elevate your career within a thriving organization
Wellness Focus: Dedicated programs to nurture your well-being
Health Coverage: Access discounted private health insurance
Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

If you're ready to learn and grow, this could be the perfect next step in your career. Apply now if you think you have what is required to fill this exciting role.