Customer Experience Clinical Coordinator (5AM - 2PM PT)

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Bloomberg funding announcement here.

About The Role

As a Clinical Operations Coordinator, you will play a critical role in ensuring seamless day-to-day operations for our growing telehealth provider workforce. You will provide real-time operational support to physicians, proactively manage schedules across 1099 and W2 providers, and serve as a key liaison between providers, patients, and internal teams when unexpected issues arise.

This role is highly dynamic and requires someone who thrives in fast-paced, real-time problem solving. From responding immediately when a visit runs long, to coordinating coverage during physician call-outs or technical disruptions, you will help ensure continuity of care, fairness in scheduling, and a positive experience for both patients and physicians.

You will also help track and evaluate provider utilization, no-show rates, and pilot scheduling initiatives (including evenings and weekends), providing insight that supports operational excellence and sustainable growth.

This position requires availability for a 5:00 AM – 2:00 PM PT shift.

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement here.

What You’ll Do

• Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)

• Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time

• Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand

• Proactively contact and support impacted patients when scheduling changes or delays occur

• Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership

• Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks

• Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation

• Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership

• Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively

• Take on other operational duties as assigned in support of a growing telehealth organization

What You Bring To The Table

• Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail

• Comfort working in a fast-paced, provider-facing environment where quick decisions matter

• Excellent communication skills, especially in high-pressure or time-sensitive situations

• Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)

• Ability to work confidently with both providers and patients, maintaining professionalism and empathy

• Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps

• Proactive problem solver who anticipates issues and takes ownership of solutions

• High degree of reliability, discretion, and sound judgment

• Flexibility to support coverage during extended hours or weekends as pilots are launched

• A team-first attitude with a “get it done” mentality

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

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